Product Support Specialist Date: Aug 21, 2025 Req ID: 101799 Location: Westminster, CO, US Brand: PTx Workplace Type: Onsite Solutions for Every Season We engineer and deliver precision ag hardware, software, and cloud based platforms that connect every corner of the farm. **Job Summary** The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications **Your Impact** + Handle calls from growers and dealers and respond to online support tickets during both regular office hours and an after-hours rotation. + Address a range of issues including installation, in-field operation, and breakdowns for agricultural products. + Travel to customer locations for complex issues that cannot be resolved remotely or by a local dealer. + Communicate customer feedback and future needs to the R&D team and collaborate on the go-to-market process for new products. + Lead and execute projects focused on enhancing the customer experience, streamlining processes, and improving training effectiveness. **Your Experience and Qualifications** + A bachelor's degree. (nice to have agricultural field) and 3-5+ years of experience in technical support for precision agriculture equipment is required. + Create and edit technical publications (manuals, bulletins, knowledge base articles) and lead both introductory and advanced dealer training sessions, as well as breakout sessions at PTx conferences. + Manage the set-up, tear-down, and staffing of show booths at various regional and national trade shows and assist with presentations at Planter Technology Institution events. + Rebuild and maintain planters for trade shows, testing, and training, which includes the installation of all associated products. + Compile, analyze, and report on test plot and field data to support the marketing and research and development of products. **Your Benefits** + ​​Health care and wellness plans + ​Dental and vision plans + ​Flexible and virtual work options (where available) + ​401(k) Savings Plan with company match + ​Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price + ​Paid holidays and paid time off + ​Health savings and flexible spending accounts + ​Reimbursement for continuing education + ​Life insurance and other supplemental insurance plans ​ **Your Workplace** ​​You will work with your wonderful AGCO colleagues in Hybrid model from Westminster, USA. ​​ We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives. **Join us as we bring agriculture into the future and apply now!** AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. **Solutions for Every Season** We engineer and deliver precision ag hardware, software, and cloud based platforms that connect every corner of the farm. **Nearest Major Market:** Denver **Job Segment:** Testing, Cloud, Technical Support, R&D, Technology, Research