About PRGX Global, Inc Job Description Job Title Product Support Spoecialist Employment Type Full time Work Authorization Requirements Authorized to work in Mexico without sponsorship Language Requirements Fluent English About PRGX PRGX is the global leader in source-to-pay data analytics and software, and tech-enabled profit recovery services. We provide software and services to maximize revenue recovery and drive margin improvement for our clients. For more information about PRGX, visit www.prgx.com. Job Duties & Responsibilities + Serve as the first point of contact for product issues, feature questions, and support requests across channels (Jira, email, voice). + Troubleshoot with confidence—and log every case in Jira. Resolve issues when possible or escalate effectively. + Document trend-driven feedback and together with the Product team drive continuous improvement. + Own end-to-end customer experience: investigate issues, deliver root causes, and maintain high follow-through. + Maintain and expand our internal Knowledge Base and response standards with clear documentation. + Stay updated on product enhancements, new features, and bug fixes. + Support our global team, with flexible hours and occasional extended hours when needed. Knowledge & Qualifications + Bachelor’s degree preferred. + 1+ year in a customer support role—bonus if you’ve worked in SaaS or startups. + Familiarity with Jira/Atlassian tools, Excel, Outlook. + Bonuse s: knowledge of audit, claims, or accounting environments. + Ready to support P1/P2 tickets outside business hours in urgent situations. + Detail-oriented multitasker: can prioritize and meet SLAs in a fast-paced, dynamic SaaS environment. + Proactive and dependable: takes ownership and solves problems independently. + Strong communicator: writes and speaks clearly in English. + Curious and forward-thinking: looks beyond individual tickets to identify patterns and opportunities for improvement. Our Commitment to Equal Opportunity PRGX is an equal opportunity employer. We comply with all applicable local, national, and international laws regarding non-discrimination and equal employment. We do not discriminate based on any legally protected characteristic and are committed to fostering an inclusive, respectful, and equitable workplace. Reasonable accommodations are available for qualified individuals in accordance with local laws and best practices. Physical Requirements Ability to sit or stand for extended periods of time, manual dexterity for typing, writing, or using office equipment, visual acuity for reading screens and documents, ability to lift or carry light items such as laptops, and speech and hearing ability for calls, virtual meetings, and in-person communication Data Privacy Your personal data will be handled in accordance with applicable data protection laws. We only collect information necessary for recruitment and will not share your data without your consent. Skills & Requirements Qualifications PRGX provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, Protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.