Kforce has a client in Orlando, FL that is seeking a Product Support Representative. Responsibilities: * Provide customer service support, product support, via telephone, fax, online chat, and email for Transcore products and services * Manages customer information, provide account retention, and troubleshoot customer problems * Documents customer problems for customers in the Maintenance Online Management System (MOMS) and help desk application; This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards * Evaluates and prioritizes work orders/tickets generated by the system experiencing problems with hardware, software, networking, and other computer-related technologies * Monitor email and phone communication (both internal and external) to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies * Handles problem recognition, research, isolation, resolution, and follow-up for routine problems, referring more complex problems to supervisor or technical staff * Professional communication between clients via email, Technicians, and support via phone * Shift work will be required based on operational needs; Able and willing to work in the 1st, 2nd or 3rd schedule as assigned