Product Support Rep II Location: Hyderabad, IN, 500 081 Requisition ID: 17663 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . **Main Activities:** + Ensure Tickets and Player Emails are handled within SLA’s + L1 Tech Support experience is Preferred + Research required information using available resources + Manage and resolve customer complaints + Provide customers with product and service information via email and live chat + Identify and escalate priority issues + Follow up on tickets + Document information according to standard operating procedures + Flexible to work in 24/7 shifts **Education and Experience:** + Bachelor’s degree or equivalent (Btech Preferred) + Proficient in MS office + English language proficiency- Expert Level + Knowledge of customer service principles and practices + Some experience in a customer service environment **Key Competencies:** + Excellent verbal and written communication skills + Listening skills + Problem analysis and problem solving + Customer service orientation + Organizational skills + Attention to detail + Judgment + Adaptability + Teamwork + Stress tolerance + Resilience **Keys to Success** • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership \#LI-JB1 Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. For more information, please visit www.brightstarlottery.com . IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.