Job Description:

Position Title :                  Product Support Representative

Location :                           Dungannon Business Park          

Reporting to :                   Parts technical support Manager

Hours of work:                 40 hours per week

To provide support to the dealer network with regard to their open order books. Receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.

Main Duties & Responsibilities

Manage Dealer enquiries through the helpdeskAdvising on part identificationCross reference parts against BOMSAssist in the sourcing of parts identifiedLiaising with internal departments and external suppliesResponsible for credit investigations.Partake in customer service calls and identify areas for improvementAssist with preparation for new product launch.Assist with parts related engineering change orders.

Experience and Qualifications

Educated to a minimum of GCSE standard or equivalent which will include English and Maths at grade C or aboveHave experience of working within a busy office environment ideally in a customer service roleAbility to organize and prioritise workload using your own initiative to meet deadlinesExcellent organizational skills and be able to prioritise your workload using your own initiativeExcellent verbal and written communication skillsMust have the ability to be a good listener and to really understand a customer problem or question and help them resolve them.Excellent written skills as most of the work will be written (email, documentation etc)Experience of the crushing and screening industry would be desirable though not essential

Knowledge, Skills and Abilities:

Self motivated and high energyAbility to work within a teamAbility to work in an environment that is fluid with constantly changing prioritiesNegotiation skillsCustomer focusAction OrientationExcellent verbal and written skillsAbility to influence at all levelsHighest level of integrity, honesty and trustDrive for resultsExcellent listening skillsBusiness AcumenPerseverance

This above description is non-exhaustive and there may be additional duties in accordance with the role

The above vacancy will be based at our Dungannon Business Park facility

Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community. A recent survey of the workforce within our Dungannon facility highlighted an under representation of employees from the Protestant community. We would therefore particularly welcome applications from this section of our community.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. 

While our operations are global, each office or factory is a close-knit community.  We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement.  It's an exciting time to be part of the expanding manufacturing sector - come join us!

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.

 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.