Your team of production service developers will be responsible for the 24x7 availability and durability of the Oracle Health products and services that support our United States Federal Government customers. You will manage key performance indicators across these operational activities and continually improve them through automation and close collaboration with development teams to drive needed product enhancements - both large and small.

A member of the Support organization, your focus is to deliver post-sales client support and solutions to the Oracle customer base while serving as an advocate for customer needs. Specifically, this position will have a team of support engineers that will work closely with our Development team to shape the future of our products through detailed, technical investigations. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Your daily activities would include frequently collaborating with supervisors and/or functional peer group managers, as well as your direct reports. You will contribute or author regular executive reports and action plans to senior management. You will possess demonstrated leadership and people management skills. Additional skills include strong communication skills, analytical skills, and a thorough understanding how to motivate a team of technical, tenured resources.