Location: British Columbia Remote Worker, Canada

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

This is for a hybrid role in Vancouver, BC.

Position Summary
 

This position is for a Product Support Engineer who will work closely with Imperva Customers to resolve active issues. They will work as part of a team out of a ticket queue to handle problems as they arrive. 

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Special Position Requirements

Schedule: Please indicate the core work hours required for this position, e.g. First Shift, 7AM-3PM Monday through Friday; Core Business Hours Monday-Friday, etc. Tues-Sat 10-7 CDT or Sun-Th 10-7 CDT or Sat-Wed 10-7 CDT

Key Areas of Responsibility 

A Product Support Engineer will handle customer cases from the time they are opened through the escalation process, if needed, and finally to close. A PSE should be working to build their knowledge and proficiency and share it with the rest of the team. A PSE should be a team player, ready and able to support other members of the team. 

Basic Qualifications
 

• BSCS Degree or equivalent experience.
• Ability to clearly communicate in English both verbally and in writing
• Minimum 5 years of high-level Technical Support experience
• Additional experience working with Security or Network related products is preferred.

• Support experience with a record of delivering customer satisfaction
• Solid support experience working with technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls
• Experience with troubleshooting tools such as tracert, tcpdump, and Wireshark
• Prior hands-on experience with Linux and other Unix operating systems.
• Highly motivated with the ability to work independently and in a team environment.
• Well-organized with the ability to multi-task and prioritize with minimal supervision.
• Excellent problem-solving skills with a strong sense of customer commitment.
• Excellent communication (written and verbal) and interpersonal skills.
• Ability to understand and communicate concepts quickly, succinctly, and accurately.
• Demonstrated aptitude for learning new technologies while leveraging experience

Other experience that is preferred including,

• Experience with troubleshooting and deploying cloud solutions like those offered by AWS, Azure, and Google Cloud
• Knowledge of a scripting language such as Perl, Python, Shell, Regex
• Experience with Container deployments and virtual storage solutions
 

Join us in shaping the future of data security. Apply now and be part of a dynamic team dedicated to building innovative and robust solutions for the challenges of tomorrow!

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

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The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC): 76,208.54 - 101,611.38 - 128,924.64 CAD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills, and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reach out to your HR Shared service, 1st Point)

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: 

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

• Company paid holidays, vacation days, and paid sick leave. 

• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.