Product Support Engineer (m/f/d)
Product Support Engineer develops and implements the product technical support strategy and controls the product support process. The role contributes to the product design process to ensure its supportability and is responsible for the provision of training and back-up technical support-
Philips Medizin Systeme Böblingen with its 650 employees develops and produces patient monitoring systems for a worldwide market. Our solutions are used in emergency and intensive care, pregnancy and neonatal monitoring, as well as in the OR, for anaesthesia and in the General Ward. With several hundred thousand monitors installed worldwide, Philips is market leader in this area.
Your role:
Providing support for associate products/solutions in diagnosing, troubleshooting systems and act as experts for the team inside and outside
Consulting with others on complex issues. Influencing functional management in the BU, local field and key customers, including R&D in CX
Thorough understanding of the world-wide field organization including the multiple field roles and tasks that each perform.
Being the champion for the support customer in the PM marketplace, specifically lowering the cost of ownership and increase customer satisfaction.
Building a thorough understanding and knowledge of product support/servicing processes to drive improvements
Challenging the status quo, developing and driving new ideas in solution support
Great, if you have the following:
Degree in medical informatics, applied sciences or related discipline, or equivalent professional training experience
Broad technical knowledge of Philips Central Station (PIC iX)and all Product Support related processes
Excellent troubleshooting and teamwork skills along with the ability to assess and initiate and drive corrective actions or new ideas.
Excellent written and verbal communication skills
Demonstrated ability to handle critical customer escalations
Broad technical knowledge of products and clinical applications for healthcare informatics products
Proficiency with technologies such as: Information Systems Networks, Microsoft technologies including SQL Server, XP, Windows Server 20xx, Visual Studio, Active Directory, Relational Databases, VMWare, SANS technology, Citrix and tools for troubleshooting a variety of HW, SW and networking problems
Biodmedical / Hospital IT background or extensive knowledge in this area (beneficial)
CCNA, CCNP, CWNA, CWTS certification or equivalent is a plus
You are fluent in English & German (written and oral)
Philips benefits for you:
Non-tariff compensation with annual salary increases
Performance bonus
Purpose: Doing meaningful work with a great team
Hybrid work concept: Up to two days a week "working from home"
Philips Pension Fund: Employer-funded pension plan
Mobility and devices: HVV ProfiCard, leasing bicycles, cars, and also smartphones for private use
Culture: Informal culture, a paid day for voluntary work, various team/cultural activities (on sustainability, diversity, ...), etc.
Philips University: Wide range of professional training courses and for personal development
Philips MyShop: Discount on Philips products
Philips in Balance: Various offers for physical and mental health and sports courses
“Partnerzeit” – two paid weeks off after your partner has given birth
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week in the office in Böblingen.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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