Provide system level post-delivery support for sophisticated custom systems including handling technical requests from end-users, troubleshooting and resolving unexpected system behaviors and coordinating across engineering teams to resolve technical issues! This role should be able to analyze data and have initiative problem solving skills to find the root cause of issues and effectively raise problems to appropriate engineering team.  The system product support engineer will serve as the voice of the customer, providing feedback, improvement recommendations and customer insight to the organization.  This role has the opportunity to define standard processes and sculpt the future of post-delivery support across the T&M ADG organization.!

In This Role, your Responsibilities Will Be

Deliver and support site acceptance testing, commissioning, training and Startup assistance Voice of the customer - Interpret customer issues and communicate technical feedback and customer insight to product and business teams Technical SME - Respond to situations where first-line support has failed to resolve problems, coach and train first-line support as needed Lead issues/questions through resolution including troubleshooting, reproducing and coordinating with multi-functional R&D teams  Support internal and external customers with testing, training, and documentation for new product introductions. Participate in engineering project meetings and provide feedback on serviceability and field concerns. Provide technical support via phone, email, or in-person. Maintain accurate documentation Perform on-site service, repair, and installation of company products. Provide training on new and existing product systems. May be involved in customer installation and training programs. Delivery post-delivery consulting and sustaining engineering Provide recommendations to org on best practices for post-delivery support

Who You Are

You build strong customer relationships, gain insight into customer needs and find opportunities that benefit the customer You readily learn and adopt new technologies You ask the right questions to accurately analyze situations and uncover root causes to difficult problems You understand internal and external customer requirements, expectations, and needs You focus efforts on continuous improvement; and have a knack for identifying and seizing opportunities for synergy and integration

Qualifications:

Bachelor's or Graduate's Degree in computer engineering, computer science, information systems, systems engineering, electrical engineering or equivalent experience. Hands-on experience with PLC systems, Tech180 and/or NI Solution systems – including NI SW and HW Experience in the Test and Measurement industry as a test or design engineer Ability to carry or pull up to 40 lbs. of test equipment. Strong leadership, time management, and problem-solving skills. Comfortable working within design review and browsers. Demonstrated attention to detail and collaboration skills US Citizenship or permanent residency

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

 

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

 

Learn more about our Culture & Values.