Are you passionate about solving problems and helping customers succeed? Do you thrive in a fast-paced, collaborative environment where every day brings new challenges and learning opportunities? Join Pagero as a Product Support Associate I and be part of a team that empowers businesses worldwide!
As a Product Support Associate I, you will be at the frontline of our customer experience, supporting users of Pagero’s innovative software solutions. In this role, you’ll investigate invoice issues, troubleshoot technical questions, and resolve e-service cases using chat, phone, and our Case Management System. You’ll play a crucial part in guiding customers through Pagero’s services, ensuring they get the most out of our platform and teaching them best practices along the way. You’ll join a diverse, supportive team that values collaboration, continuous learning, and delivering exceptional service to customers across the globe.
Pagero has recently joined Thomson Reuters. Together, we are building the world’s largest, open business network. With our cloud-based network, customers can reach any business, anywhere in the world – no matter how many borders their operations may cross. We take care of the technical and regulatory requirements across the entire order-to-cash, purchase-to-pay and freight processes, to give customers data accuracy and security, transparency, and real-time visibility. All this through a single connection.
About the Role
In this opportunity as Product Support Associate I you will:
· Provide timely and effective support to customers via chat, phone, and our Case Management System
· Investigate and resolve invoice issues and e-service cases of varying complexity
· Troubleshoot software-related questions and provide guidance on Pagero’s products and services
· Educate customers on best practices for using our solutions
· Collaborate with colleagues to resolve challenging cases and share knowledge
· Document case details and resolutions accurately for ongoing improvement
· Contribute to a positive, team-oriented support environment
About You
You’re a fit for the role of Product Support Associate I if you have the following required qualifications:
· Excellent verbal and written communication skills in Swedish and English (additional languages are a plus)
· Strong problem-solving abilities and a genuine desire to help others
· Ability to quickly learn new software and adapt to changing processes
· Experience in a customer support, help desk, or similar service-oriented role
· Comfort working in a fast-paced, dynamic environment with shifting priorities
· Strong attention to detail and organizational skills
· Successfully pass an extended background check
Additional preferred qualifications include:
· Previous experience supporting SaaS or cloud-based software products
· Familiarity with invoice management or e-services platforms
· Experience using ticketing/case management systems
#LI-WC1
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.