Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

Are you passionate about helping others and solving problems? In this role, you’ll be the first point of contact for our customers, guiding them through their questions and challenges with empathy and precision. You’ll use diagnostic tools to identify issues, recommend solutions, and ensure every interaction leaves a positive impression.

Role and Responsibilities:

Customer service includes communication via telephone, email, chat or through other social media platformsSupports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)Ensures delivery of objectives and client expectations are met in accordance with contractual obligationsWork with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failuresConduct technical training courses for customers and/or employees in the use of complex situations for multiple productsInteract with customer and functional organizations to develop specifications for content of coursesPost-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and servicesResponsibilities are within the technical customer support function as a generalist or in a combination of disciplines:product support specialistproduct support analystsystems integration engineertechnical supportcustomer servicecustomer trainingsales support

Qualifications and Education Requirements:

Minimum High School diploma, University student or graduate. Technical experience strongly desiredDemonstrates good time management and priority setting skillsDemonstrates effective teamwork skillsDemonstrates ability to work under pressure and handling complexityProficient English and Spanish written and oral communication skillsMust be organized, able to multi-task and work in all areas as neededProven analytical and troubleshooting skillsExcellent customer service skillsTravel Industry background is desired.Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)ITIL/ XML/ SQL/ API ProgrammingExperience using Salesforce CRM tool

Benefits

Work in modern Zonamerica campus alongside all the amenities it has to offer!Annual Performance bonus plansDevelopment opportunities in country or globallyWe offer a competitive private health insurance for employees and eligible children Extra Paid Time Off (5 extra days each year) 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) Daily meal allowanceEnd of Year Break Life Insurance Corporate Social Responsibility opportunitiesRecognition and acknowledgement programsFun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.