At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
The Product Success Manager plays a vital role in driving the success of dedicated products and services by achieving commercial targets, supporting global product adoption, and enabling sales teams. As individual contributor in Product Success team, you will strategize and execute effective go-to-market plans, identify growth opportunities, and collaborate with regional teams for seamless alignment and pipeline enhancement. By leveraging product knowledge, pipeline insights, and customer interactions, you will contribute to product wins and overall market impact, ensuring successful market penetration and revenue generation.
Responsibilities:
Commercial Targets: Achieving commercial targets that will accelerate performance of dedicated product and services.Sales Support: Drive global product adoption, while supporting sales activities with product knowledge to ensure an increase in opportunity closing rate, increase regional client facing teams knowledge and enablement. GTM Development: Define and develop effective go-to-markets and customer segmentations - Cross updating in regards of features missing/not applicable to capture market share, direct client feedback about opportunities lost, communicate any other blockers observed on the market.Opportunity Identification: Detect key areas for growth and build strategies and initiatives (jointly with local team and HQ) to exploit these opportunities as well as remove potential blockers. Pipeline Management: Monitor and regularly report about pipeline creation, velocity and conversion and help in removing roadblocks by partnering with HQ and Regional roles.Regional Alignment: Work closely with regional PSE (Product Sales Expert) and CSE (Customer Success Executive) teams to align key quarterly/ yearly priorities, initiatives and/or markets, providing input on new areas of growth for your product offering while aligning marketing strategy.Communication with Regions: Keep regional team members up to date with all the latest major product features or new releases, ensuring better solution offering for our targeted clients.Regional Product Pipeline Analysis: Work closely with Product Analysts to analyze the respective product pipeline in the region, drive clear tactics to enhance, overcome any gaps to achieve targets.Customer Meetings: Attend important customer meetings and assist Account Executives, Customer Growth Executives and Customer Success Executives in execution where needed. Product Wins: Work with marketing to capitalize product wins and create social proof and positive noise.
More about you:
Bachelor’s degree in business, technical or a related field.3–5 years of experience in this field.Experience with SaaS is advantage.Strong analytical and problem-solving skills, with a systematic approach to problem-solving.Fluent in English, both spoken and written.High-level communication skills.Proactive critical thinker, ready to constantly adapt to address new business challenges and recommend productive ideas.Good knowledge of MS Office Tools (Excel primarily).Previous experience or Interest to learn more about our Industry is a plus.
What you can expect:
Mentor and team support.Being a part of a growing company in a growing industry – we challenge you not to grow!Work with people from all over the world. We put the “global” in globalization.Learn as you grow! – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.Pay & perks. – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities...
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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