Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.

 

Position Summary:

The Product Specialist is a technical sales role, primarily responsible for opportunity qualification and closure for the relevant product portfolio. The core responsibilities are to work alongside the Territory Managers, Product Managers and Technical Applications Specialists to provide technical and sales support, so that the business can grow profitably and is aligned to the commercial strategy.

A predominantly field-based role, the Specialist will support the sales process by providing competitor and market knowledge, execution of commercial strategies and careful management of a sales pipeline and process to meet or exceed operating plans. The Specialist will support the Laboratory Equipment portfolio into all market verticals, with a focus on Academia & Research, Biotechnology, Healthcare & Clinical and Government Agencies.

You will ensure that the needs of our customers can be met and supported, and that Thermo Fisher Scientific is a supplier of choice for the defined product range, including but not limited too:

Cold StorageClean Air Cabinets (Class II BSC’s and Fume Cabinets)CentrifugationCell Culture IncubationUltra-Pure Water SystemsBioinstrumentationAutoclaves

Key Responsibilities:

Sales Execution

Working closely with new and existing clients to resolve their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organisationIn conjunction with the Sales and Portfolio teams, develop sales and marketing strategies for the product group including the identification of new business opportunities so that profitable portfolio and business growth is achievedPartner with other Product Specialists and field sales to identify new business opportunities and close salesGain a solid understanding of the customer's requirements and application needs on a technical level so as to ensure the most suitable solution is being proposed.Liaise with Product Management to ensure inventory and product forecasting targets are met and customer/marketing expectations are achieved.Provide sales and technical support to both field sales team and customers and where required assist in first line technical application & support, advancing to technical support group where neededHelp to resolve customer technical issues to high customer satisfactionAttend regular sales meetings and communicate sales issues to the field sales teamWork with internal marketing and product managers to prepare marketing collateral, advertising campaigns and competitor analysis

Pipeline and Opportunity Management

Maintain an accurate opportunity funnel for all assigned product, including closure dates and completed sales process (partners engaged, next steps, competition etc)Maintain a forecast to an accuracy of +/- 10% on a monthly basis, reviewed as determined by the Category ManagerAccurately maintain a record of customer visits and interactions using the CRM platform salesforce.com completed by the end of each week

Environmental Health and Safety

Look after one’s own health and safety, as well as the health and safety of others, whilst co-operating with management to help identify, assess and address OH&S issues in the workplace

Minimum Requirements/Qualifications:

Qualifications & Experience

Validated results in a technical sales environmentFormal tertiary qualifications in a relevant subject area (science, engineering or similar) and/or related industry experiencePassion for laboratory equipment products3 + years’ experience in a salesShown excellence in sales

Skills & Attributes

Highly motivated and resourceful individual who is driven by resultsAbility to work autonomously and to position creative solutionsResilience in long lead time sales, history of outstanding customer follow up is criticalA solution-focused individual able to prioritise time and effort to deliver beyond customer expectationsAn ability to think strategically and the ability to transform strategy into completed tasksExcellent numeracy, literacy and verbal communication skills with a fastidious attention to detailStrong organisational skills with an ability to prioritise based on key result areas, to handle time effectively and meet agreed timelinesAn initiative taker who has a hard-working, upbeat and positive demeanor

Other Job Requirements:

Adhere to OHS policies and procedures and ensure a safe and healthy workplace environmentField bases role – Some travel required

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.