About Us

People with passion, connected by hope for a more compassionate, just and inclusive society is our story – what’s yours? 

Everyone has a story. And here at Wesley Mission Queensland, we feel privileged to stand alongside the families, children, couples and seniors that we support each year. We’re an innovative and responsive not-for-profit community service provider, helping people across Queensland build stronger and more inclusive communities since 1907.

Your role as a Product Specialist

The Product Specialist is responsible for the central governance and administration of finance systems within WMQ’s broader information and technology ecosystem. 

The incumbent will be responsible for configuration, administration, and maintenance of information systems to ensure that they are reliable, enabled, available and defendable in accordance with WMQ’s Digital and Cyber security strategies. This role may also be required to perform after-hours activities to support WMQ’s customers.

Key Role Accountabilities for your role:

Develop and maintain collaborative working relationships within the Business Solutions Group and Business stakeholders across the business.

Critically evaluate issues as they arise, apply systems thinking, perform root cause analysis, and collate information and insights contributing to resolution, or prioritisation of solution design activities.

Gather, analyse, and collate business, customer and technical needs through activities including stakeholder engagement, workshop facilitation and documentation analysis.

Participate in testing and verifying solutions to meet business needs and comply with regulatory and information security requirements.

Verification and validation of requirements against a delivered product.

Develop and document relevant processes and procedures as well as improve and adhere to them.

Follow IT Service Management best practices and Change Management via CAB (ITIL).

Review and analyse the effectiveness and efficiency of existing systems and contribute to strategies for improving or further leveraging these systems.

Collaborate in the planning, design, configuration, and deployment of new applications, and enhancements to existing applications.

About our Enterprise Systems team

The Enterprise Systems team within the broader Business Solutions Group (BSG) purpose is to work with business stakeholders and vendors to continually improve usage of key enterprise systems adopting a holistic end-end perspective through knowledge sharing, configuration and/or business process changes.

About You

Demonstrated experience in applying finance systems management best practice approaches for configuration and continuous improvement of enterprise finance systems.

Understanding of finance processes including but not limited to Accounts Payable, Accounts Receivable, General Ledger, Budgeting and Procurement.

Skills and experience running workshops and presenting to audiences at all levels.

Skills and experience in information systems design and configuration in a complex multi-product architecture with upstream and downstream constraints, including development of data flow diagrams.

Strong planning and organising skills including effective time management and ability to prioritise, both within a busy office environment, and in a remote setting where communication and guidance is provided online.

Demonstrated experience in configuration and maintenance of both ERP and best of breed integrated finance systems such as Technology One in a large organisation with complex structures.

What makes a difference for us:

Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement.

Relevant probity checks required by legislation and WMQ Limited policy.

Current Driver’s Licence and willingness to drive in the course of work.

Why WMQ?

We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story.

We offer our team members:

Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace!

Access to salary packaging benefits that enable you to increase your take-home pay

Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage

Access to discounts on private health insurance, gym memberships and travel

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.