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Job Details:

Provide Tier 1 support for Division applications. Provide first level contact for incoming service requests. Review incoming service requests for knowledgebase solutions. Collect information from user for service requests. Track, route and redirect unresolved service requests to correct resources. Escalate complex issues to Tier 2 Service Desk resources. Provision application access. Identify and route Data Exceptions. Walk users through problem solving steps. Convey resolutions of service requests to users. Resolve and Close low-level service requests. Perform proper recording and documentation of activities and solutions. Perform periodic knowledge base review. Perform user access audits. Perform user acceptance testing. Research changes in pharmacies, hospitals, medications, and healthcare related datasets.