**CORE JOB RESPONSIBILITIES:** + Achieve the product/ team targets. + Assist Sales Manager or National Sales Manager by providing information to develop Sales objectives, strategies, and marketing and sales activities in field. + Actively assist the Sales Manager or National Sales Manager in arranging symposia, seminars, lecture, speaker program, product presentation, special project assignment and new initiatives. + Develop new business opportunities with existing and potential accounts/hospitals. + Monitor market trends and competitor activity in assigned territory or at national level. + Maintain close relationships with key customers, KOL, PTC (Pharmacy Therapeutic Committee), Director, Pharmacist and ensure the company’s products are meeting their requirements. + Address product complaints in a timely fashion and as per Policy. + Assist new representatives by sharing product knowledge and information. + Report market intelligence to Sales and Marketing Management in a correct and timely manner. + Represent Abbott in a professional manner that aligns with company image, ensuring activities comply with WHO code, Thai code, PReMA code relevant Acts, legal demands, Abbott code of conduct and ethical standards. **FUNCTIONAL COMPETENCIES:** COMMUNICATION Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. **Key Actions:** + Clarifies purpose and importance; stresses major points; follows a logical sequence. + Keeps the audience engaged through use of techniques such as analogies, illustrations, and appealing style, body language, and voice inflection. + Frames message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. + Seeks input from audience; checks understanding; presents message in different ways to enhance understanding. + Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. + Attends to messages from others; correctly interprets messages and responds appropriately. **CUSTOMER FOCUS** Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships. **Key Actions:** + Actively seeks information to understand customers’ circumstances, problems, expectations, and needs. + Shares information with customers to build their understanding of issues and capabilities. + Builds rapport and cooperative relationships with customers. + Considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; avoids over commitments. + Implements effective ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs. **FORMAL PRESENTATION** Presenting ideas effectively to individuals or groups when given time for preparation; delivering presentations suited to the characteristics and needs of the audience. **Key Actions:** + Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. + Establish an objective that clearly reflects the needs of the audience. + Presents main ideas that support the objective of the presentation, and present facts, evidence, and details that support the main ideas; delivers information in a logical order to aid understanding. + Uses body language (e.g., eye contact and gestures) that is consistent with verbal communication and aids understanding. + Uses audio and visual aids to enhance the audience’s understanding of content. + Involves the audience by soliciting questions and input; clarifies as needed to help achieve the goals of the session. + Summarises the main ideas; calls the audience to take action or make decisions, where appropriate. **PLANNING AND ORGANISING** Establishing a course of action for self and others to ensure that work is completed efficiently. **Key Actions:** + Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate. + Determines project/assignment requirements by breaking them down into tasks and identifying types of equipment, materials, and people needed. + Allocates appropriate amounts of time for completing own and others’ work; avoids scheduling conflicts; develops timelines and milestones. + Takes advantage of available resources (individual, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners. + Uses time efficiently and prevents irrelevant issues or distractions from interfering with work completion. **TECHNICAL/PROFESSIONAL KNOWLEDGE AND SKILLS** Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in area of expertise. **Key Actions:** + Has adequate product knowledge and/or skills to perform effectively on the job + Keeps abreast of knowledge and/or skills required to perform the job effectively. **CORE COMPETENCIES:** **Set Vision & Strategy** · Learns new or changing job processes, tasks and/or trends, and applies them to the work as appropriate. · Uses an understanding of the larger business context to more effectively complete work. · Creates role-appropriate plans, action steps, and timetables to support the strategy, goals and assignments. · Prioritizes own work to focus on customer and department needs, outcomes and objectives. **Anticipate** · Proactively identifies work issues/obstacles, communicates them to leaders/peers and creates appropriate contingency plans. · Effectively responds to internal or external change. · Treats change as an opportunity to learn and develop. · Uses experience, data, and/or internal/external customer input to create better work solutions. · Gains support for ideas, proposals and/or projects by influencing leaders and peers. **Innovate** · Identifies and implements process/product improvements that benefit the company and customers. · Tactfully challenges assumptions and traditional ways of doing things. · Thoroughly analyzes problems to identify causes and not just symptoms. · Implements new, innovative solutions or processes. · Seeks and combines diverse opinions and views to create better ideas and solutions. **Build** · Continuously develops talents, skills and abilities. · Encourages, supports and actively contributes to the team. · Asks for feedback on strengths and weaknesses and uses the input to improve performance. · Willingly shares expertise and experience with others; is considered a subject matter expert. · Offers culturally-appropriate, frequent and constructive feedback to peers and leaders. · Improves efficiencies and/or reduces costs. **Deliver Results** · Delivers on expectations and meets commitments; holds self-accountable for results. · Acknowledges and learns from mistakes. · Takes thoughtful action, appropriately balancing speed and risk. · Persists and applies extra effort to overcome work barriers, issues and obstacles. · Meets quality and/or compliance standards. · Works with a sense of urgency to deliver results within deadlines. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com