Role: Product Specialist
Location: Kingswinford
About the role:
Undertake daily duties to include Eos Query Management, IBT’s, Requisitions, Orders, Works Orders, Outstanding Orders, Quotes, Tender response, Project costing & quotation.
Provide viable price and delivery recommendations based on available system information
Resolve supplier issues on Delivery performance or returns, credits etc.
Monitor Shared Outlook Inbox, Monitor Personal Outlook Inbox,
Help educate and build product knowledge within the Branch Network.
Assist with order book to ensure accuracy of monthly targets, OTIF and business reporting requirements.
Supplier interaction/relationship building with core suppliers \Eriks Branch Network.
Contribute towards continuous improvement by proactively making suggestions and taking the lead.
Assist and participate with any training needed - system and product training.
Hours of Work:
08.30am - 5.30pm - Monday to Friday
40 hours per week
1 hour break
About you:
Experience in an internal sales or customer service function
Desire & competence to deliver excellent customer service
Capable to provide product / commercial solutions
Ability to manage and prioritise own workload
Working knowledge of MS Office applications – Namely Word, Excel and Outlook.
Experience in a technical biased role I.e. engineering, product, solution sales etc.
Excellent written and verbal communication skills (English)
Ability to work effectively individually and within a team in person and remotely
Flexible attitude with a curiosity to learn and develop
Focused on quality with an eye for detail.
Ambition to win and to develop
Your offer:
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:
25 days plus bank holidays annual holiday entitlement
Ability to purchase an additional 5 days holiday subject to scheme rules
Contributory Pension Scheme
Cycle to Work Scheme
Life Assurance
Up to 1 day’s paid leave to concentrate on your wellbeing
A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
Unlimited mental health support from qualified mental healthcare professionals
24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
Six 1-2-1 nutritional video consultations per year
Six 1-2-1 digitally delivered personal training sessions per year
360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
Physiotherapy — eight sessions a year shared between you and your partner
Medical second opinions
Savings and discounts for savings on weekly costs
On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
Company Sick Pay from day 1
Group Income Protection – after a period of sickness absence
Long service recognition
Free unlimited access to LinkedIn Learning
Free ERIKS Branded workwear
Free Eye tests
ERIKS are an equal opportunities employer
About us:We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.
We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.
We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.
This is where you come in!
Why ERIKS?With 170 sites across the UK and Ireland, a supportive environment is never far away.
And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.
At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.
What are you waiting for? We can’t do it without you!