Mission:

To coordinate the E2E delivery of new products and services in the Home Business segment, in alignment with MTNIrancell’s strategies and timelines.To coordinate all customer touchpoints (all channels) to ensure effective delivery of new products and continuous enhancement of existing ones.To analyze channel performance and identify opportunities for optimization and growth.To collaborate in the agile development of assigned new products and services to maximize revenue, customer satisfaction, minimize churn, and explore revenue opportunities.To coordinate product launches and updates across all relevant channels, ensuring timely and consistent communication.

Roles & Responsibilities:

To plan and deliver new products/services for the home business segment in collaboration with business analysis and product operations teams to realize all planned benefits accordingly.To collaborate in the collection and analysis of stakeholders’ requirements and business divisions to design and implement the services on all required channels, in case of a new service or production, the same action should be done with the collaboration of “business analysis” and “operation” teams.To be responsible for contacting with (ITS and Network, S&D, CR) divisions to complete the required feasibility study and start service implementation on all required channels.To play the role of “channel management and product delivery” in cross-functional teams to work on new products and services’ value streams.To coordinate with related teams for product onboarding across digital and physical channels (e-shop, DPOS, retail, tele sales, etc.).To explore, identify, and implement new product delivery processes like Lean and Agile methodsTo support “product design” and “product operation” teams to draw up and document detailed product specifications (URS), and customer journey maps for new product ideas/enhancements/changes.To prepare a product roadmap on assigned channels and design commercial releases to launch the product into the market gradually.To handle assigned channels and product delivery processes to maximize product performance and meet the defined targets.To define the exact target for each channel to ensure the company target is covered from different points of view, like revenue-wise, NPS, CRA requirement, etc.To prepare tender documents for assigned products and evaluate efficient tender participants to select the best vendor for product delivery.To participate in clarification sessions with vendors, ITS, and other required departments and stakeholders to finalize the required solution on different channels, and report MOMs to managers.To participate in all required channel committees (like customer touch point, E-shop, DPOS, etc.) and report their MOMs to managers.To develop detailed test cases for new/enhancements of assigned products on assigned channels and share them with the ITS quality and other stakeholders aligned with “product design” and “product operations” teams.To collaborate in the development of a go-to-market plan for new assigned products and enhanced services, aligned with “product design” and “product operations” teams, as well as the defined road map.To collaborate with the brand team for preparing and executing the communication plan of assigned products and services, aligned with the product design and product operations teams.To do E2E test and delivery of assigned new products on assigned channels, analysis and monitoring quality of service, before and after commercial launch.To follow and ensure the proper rollout of new products and services throughout the wide geography of Iran.To follow the launch of assigned new devices in the market, E2E (modem, handset, smart home devices, watches, etc.).To collaborate with various teams to develop training material/programs and technical support guides for the product suite by CR, S&D, and Legal, and aligned with product design and product operation teams.To monitor the performance of live products and services on assigned channels against business cases and targets, and support revising the communication plan aligned with the product design and product operation teams.To prepare necessary delivery reports of products and services on assigned channels for higher management.To monitor product lifecycle on assigned channels and take necessary actions based on the product or service stage aligned with product design and product operation teams.To attend and introduce new products and services at trade shows, exhibitions, and press conferences to the public.To research, identify, and implement new digital channels to deliver the services.

Education:

Bachelor's degree in Commerce (Marketing/Communications), Computer Engineering, Industrial Engineering, or related fields.An MBA degree is an advantage.

Experience:

At least 3 years of experience in an area of specialization, with experience in supervising others.Experience working in a medium-sized organization.Experience showing analytical and problem-solving skills with the ability to perform data analysis and generate actionable insights.

Behavioral Competencies:

Business Process Management.Stakeholder Management.Research and Development.Business Analysis.Market Research.Agile Product Development.

Behavioral Competencies:

Lead with care.Can-do with integrity.Serve with respect.Collaborate with agility.Act with inclusion.