Product Service Manager

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Services provides service excellence, with consistent global service delivery experience, guaranteeing clients peace of mind. Our ability to drive innovation ensures clients have a compelling strategy for the future.

The PSM manages growth and expansion of HPE Services Portfolio & Product introduction across all phases of the Service Lifecycle from Concept through End of Support Life for China. PSM drive and support worldwide processes & tools standardization in country. This includes but is not limited to functional delivery roles, processes, tools, collateral, training content, service delivery guide, RACI, country delivery capability and capacity planning, BU engagement and explanation of Operational Level Agreement / Customer Service Level Agreement across service delivery functions of HPE Operations. Additionally, the PSM represents the Delivery Readiness team in programs and workshops. They work across WW/Geos/Countries teams to develop and/or implement new/enhanced services, solutions, or programs and associated tactical deployment, management of change.

Responsibilities:

Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.Collaborates with regions/WW regarding service and support planning, implementation and performance.Responsible for revenue and margin contribution of one solution or related set of services.Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.Leads key business initiatives in support of operational or financial improvement.

Education and Experience Required:

Typically 5+ years to establish proven track record in directly related business.Typically first level university degree or equivalent work experience; advanced degree is a plus.

Knowledge and Skills:

Moderate knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market.General technical understanding of products.Problem detection and analysis of root cause.Leads teams to achieve results.Proficiency with desktop applications and familiarity with financial reporting tools.Moderate level of planning, project management and change management skills.Good communication skills.Influence within same team and level.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#china#operations

Job:

Services

Job Level:

Specialist

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.