Support That Builds Confidence. Service That Strengthens Brands.
PDS Tech Commercial is Hiring a Product Registration Representative for a Leader in the HVAC Manufacturing Industry!
 
Location: East Syracuse, NY | Pay Rate: $19.50/hr | Schedule: Mon-Fri (8am - 5pm)
*Flexibility for hybrid schedule based on performance/business needs.
 
Be the Voice Behind the Product—Where Service Meets Precision
PDS Tech Commercial is seeking a reliable and customer-focused Product Registration Representative to support our Distributor Network and ensure seamless warranty and product registration processes. If you have a passion for helping customers, strong communication skills, and an eye for detail, this is your opportunity to contribute to a team that delivers excellence every day.
 
Your Role and Why It Matters:
As a Product Registration Representative, you’ll be the go-to contact for distributors and customers when it comes to registering products and managing warranty information. Your work ensures customers receive timely support, accurate information, and a positive experience—critical to building trust and satisfaction in our brand.
 
What You’ll Be Doing: Provide product registration and warranty support to our Distributor Network Accurately enter product model and serial numbers into our system Communicate warranty coverage updates via phone and email to Distributor Warranty Admins Assist homeowners and dealers by registering products, particularly when they lack internet access Offer step-by-step guidance for navigating our online registration platform Provide customers with warranty details and registration confirmations Make corrections to existing product registrations as needed Direct customers to the correct departments when their needs fall outside registration Maintain detailed and accurate records using internal systems and tools  
What You’ll Bring:
Required Qualifications: High school diploma or GED 2+ years of experience in a customer service or administrative role Proficiency in Microsoft Word, Excel, and PowerPoint Strong written and verbal communication skills Attention to detail and strong organizational habits Ability to manage multiple tasks while maintaining high accuracy Preferred Qualifications: Experience using Salesforce or a comparable CRM system Background in manufacturing, HVAC, or warranty services a plus  
Why Join Us?
At PDS Tech Commercial, we don’t just make products—we build relationships that last. Our teams are united by a shared commitment to integrity, support, and technical excellence. As part of our Product Registration Team, you’ll be backed by strong leadership, given opportunities to grow, and play a vital role in delivering the service our customers depend on. Supportive, people-first culture On-the-job training and tools to expand your skillset Work that has a direct impact on customer satisfaction and brand reputation  
Apply Now and Become a Key Part of Our Customer Success Story
Are you ready to bring your service skills to a team where your attention to detail and people-first mindset truly matter?  Apply today for the Product Registration Representative role at PDS Tech Commercial and help us build trust—one registration at a time.
 

Pay Details: $19.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.