Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Job Purpose

This position  has interactions with internal and external  customers for  Products , will implement robust preventive quality actions to build quality into product design and processes,  will develop, evaluate, revise, and apply technical product quality protocols/methods to support field complaint solving, failure part analysis, Continuation engineering projects and continuous improvement . In this role working in a matrixed and dynamic environment with creativity, attention to detail and effective verbal and written  communication skill are essential . Ensures compliance with internal and external specifications and standards such as ISO regulations. 

Key Responsibilities

Reads and interprets technical product documentation with understanding of product usage within customer application and environmentVerify that customer requirements are embedded into product/solution design.Develop product quality plan and strategy, by following templates and guidelines. Includes inspection criteria, process validation and test, data collection and reporting strategy.Leverage Release Milestone Placemat to determine baseline quality during pre-release.Embed Quality verifications into process design and development stages by leveraging templates and guidelines (includes assessing quality and volume capability).Performs risk assessment and implements early preventive mitigation action plans  Lead issue to resolution cycles and drive field action (includes turnaround time, root cause, follow-up, disseminate lessons learned).Lead Root Cause Failure Analysis (RCFA) and ensures corrective and preventive action planning, addresses true and systemic root cause and eliminates repeatsStrong analytical and problem-solving competency to drive performance resultsLead to review warranty data and report to drive warranty reduction .Implements dashboards and metrics to drive on-going continuous improvementApplies quality tools and techniques (e.g. Control Plan , Failure Mode Effect Analysis , MSA , SPC, 8D   etc.) to drive product design improvement , supplier quality , manufacturing improvement etc .Perform regular Quality audits, prepare reports and corrective action requests and follow-up.

Conduct tasks in accordance with applicable health, safety, quality and environmental regulations (state regulations, ISO 9000, ISO 14000, etc) as well as Rockwell Automation policies and procedures.

KEY COMPETENCY REQUIREMENTS

Job related competencies

Complexity

Thinks about quality from a customers application perspective.Decomposes assignments, extracts the pertinent quality risks and proposes mitigation. Manages the quality program for a large scale project.   Navigates thru org complexity.  See’s the big picture (quality, cost, time to market) and guide focus and priority to actions that maximize quality while supporting business objectives.Connects issues across  projects and functions, takes appropriate action or escalates   

Decision Making

Acts decisively and is able to navigate a team thru complex problems.Acts decisively and takes appropriate steps elevate risks to quality, proposes solutions.Takes a hard stand on decisions that impact qualityDecisions pertaining to quality are timely and data driven.     

Temperament

Demonstrates confidence and maintains a positive demeanor during periods of uncertainty, pressure and conflict.Sorts through emotions and uses facts to guide discussion.Holds self and others accountable for keeping commitments, acts with urgency.Is able to be positive and productive in ambiguous situations where structure and process is not well defined.Is effective at task switching and is comfortable and confident in dynamic environments.Fosters collaboration, communication and team building.Courageous agent of change and continuous improvement, comfortable taking risks.

Accepts Role Requirements

Works with a global team where off hour meetings may be the norm.Accepts feedback from various levels and takes steps to incorporate feedback to improve performanceAble to travel periodically to participate in needed project team meetings including planning sessions, reviews, and pilot runs with manufacturing or suppliers. Able to communicate up to the director levels to discuss quality matters. Comfortable speaking in large groupsComfortable taking reasonable risks in situations where there is some level of uncertainty

EDUCATIONAL QUALIFICATIONS / WORK EXPERIENCE

(Education, qualifications and experience requirements an employee must have)

Bachelor's Degree in Electrical , Automation Engineering, or equivalent.A minimum of 2-3 years quality engineering experience  in industrial area .Testing or product development experience is preferred.Strong technical Knowledge and experience of automation products,  application etc .  Be able to use a variety of quality engineering analytical tools such as Lean Six Sigma and problem solving techniques such as 8 Disciplines (8D) to assure the early identification of root cause and preventive solution of potential problems with current and new products, solutions, applications, and reliability.Be able to work within a matrix organization on a global base.Possess strong written and verbal communication skills.

KEY INTERNAL STAKEHOLDERS

R&D EngineeringBusiness TeamPlant TeamProject ManagementField Service / CSM