Senior Platform Owner – ESM (ServiceNow)
As a Senior Platform Owner in our Global Security and Infrastructure Services team, you will define and execute a strategic product vision that enables the evolution of Enterprise Service Management (ESM) across the organization. Your mission is to unlock the full potential of the ServiceNow platform by aligning product capabilities with business goals, stakeholder needs, and emerging technology trends. You will achieve this by leading the development and continuous improvement of digital service products across ITSM, ITOM, WSD, CSM and other ESM domains, ensuring they deliver measurable value and drive operational excellence.
How you will help us:
Based in our Hoofddorp headquarters and reporting to the Head of Global Enterprise Service and Cloud Infrastructure Management, as part of the role you will:
Engage with global stakeholders to understand their needs and ensure they receive excellent services. You will capture and prioritize stakeholder demands, translating them into actionable plans, conducting regular service reviews and maintaining open communication channels with stakeholders.
Ensure high-quality, secure, and compliant service delivery across ServiceNow modules (ITSM, ITOM, CSM, etc.). You will strive to continuously improve the quality, efficiency, and user experience of ServiceNow services and platform operations, driving automation and self-service capabilities to improve efficiency.
Manage relationships with our ServiceNow partner. You will ensure our vendor delivers excellent service and innovation, accounting for cost efficiency, value realisation, and SLA achievement rate.
Drive adoption of CMDB/CSDM practices across regions and business units. You will maintain data quality and governance of the CMDB and CSDM models to support operational excellence and ensure consistent implementation.
You could be the right person for this role regardless of your age, nationality, religious beliefs or gender identification. ASICS welcomes diversity in our people, their backgrounds and life experiences.
Does this sound like you?
You have solid experience as a Product Owner, successfully defining and executing product roadmaps, managing backlogs, and delivering measurable outcomes in Agile environments.
You possess a deep understanding of ServiceNow architecture, including ServiceNow capabilities, platform governance, and best practices across modules such as ITSM, ITOM, WSD, and CSM.
You build strong partnerships, engaging, influencing, and building trusting relationships with global stakeholders at all levels as well as overseeing vendor relationships, negotiating commitments, and safeguarding service delivery quality.
You are able to define a clear, value-driven product strategy, championing change, aligning product strategy with overall business objectives, and translating strategy into actionable roadmaps and backlogs.
You are a skilled problem-solver, using data and metrics to assess impact and driving continuous improvement by identifying opportunities, anticipating barriers, and developing practical solutions to cloud and operational challenges.
Your benefits
Grow with us! Next to a salary that matches your experience and knowledge, we offer the opportunity to continuously develop yourself within a highly dynamic and multicultural team.
We live by our mantra (Sound Mind, Sound Body), and to support you to reach your potential, we offer:
60% off sports membership. We’ll reimburse you for keeping a sound mind and body. Product discounts. Get ASICS or Onitsuka gear with a 50% discount. Runkeeper Go™ app. Free premium subscription to our running app. The possibility to work up to 5 weeks abroad each year. Employee wellness programme. Free mindfulness sessions, online yoga, bootcamp classes, and Lunch & Learn sessions. OpenUp Access. A platform that offers professional psychological assistance and meditation classes. Free running club. Join our beginners or intermediate groups for a weekly running session. Summer Fridays. Between July and September, start the weekend early at 13:00 on Fridays. Calm app. Unlimited access to help develop your mental fitness through sleep, mindfulness, and meditation.
We are ASICS. And our five letters have meaning. ‘Anima Sana in Corpore Sano’ or a Sound Mind in a Sound Body. We’re committed to supporting more people to experience the transformative power of movement.
This is your chance to join a truly purpose-driven brand. You will join a company focused on creating an inclusive environment that fosters diversity and individualism, healthy bodies, and healthy minds.