We are looking for a Product Owner/ BA with experience in banking operations and products to lead and optimize the transactional front-end product for assisted channels (Branch and Contact Center). This role is essential to ensuring operational efficiency, regulatory compliance, and an enhanced customer experience through the development of useful, efficient, and innovative solutions. **Responsibilities** + Define and oversee strategies for the continuous improvement of banking operations, including front-end workflows for customer accounts, cards, payments, transfers, and more, always focusing on the needs of assisted channel users (Branch and Contact Center). + Collaborate with cross-functional teams (Technology, Risk, Compliance, etc.) to design front-end solutions that optimize efficiency and minimize operational errors. + Prioritize banking operations initiatives in the backlog, ensuring alignment with business objectives. + Implement improvements in key processes to maximize agility, reduce costs, and maintain high-quality standards. + Analyze market trends, customer feedback, and the competitive landscape to identify opportunities for innovation and design enhancements. + Monitor product performance using key metrics and implement improvements to optimize results. + Ensure regulatory compliance in all banking operations and implemented processes. + Nice to have: experience in CRM Dynamics or Genesys Cloud + Experience in installment processes and international projects Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.