We Go Places! How about you?
Immediate Superior: Product Owner B2C
Job Grade: 15
Location: Gauteng
Type of Contract: Permanent
Purpose of the Role
As a Product Owner B2C You are responsible for shaping and leading the HBSA digital B2C agenda, enabling the company’s RTC transformation. You will lead the deployment of the B2C ecosystem across SA, while driving a high customer adoption and consumer retention rate.
Key Result Areas
Lead the development and implementation of a B2(B2)C ecosystem Continuously research to understand key Consumer and customer pain points to optimize our services and drive customer value creation Design and implement new processes and ways of working across internal and external stakeholders to successfully implement B2C services Work with external stakeholders (technology vendors, fintech partners, etc.) to guarantee an optimal consumer experience Lead creation of business cases and financial validation of new B2C services offered and implemented Work with Local D&T, Global E-Business team and technology partners to develop B2C strategy so that it meets key consumer pain points and HBSA strategic objectives Analyze (financial) impact of implemented services and contribution to overall HBSA strategy Work with marketing, sales capability and change & comms teams to develop training and capability building materials to onboard and educate all internal & external stakeholders Work with internal stakeholders to set up B2C support models Work with change & comms team to develop exciting and fresh ways to keep our consumers & customers up to date on key developments Explore industry best practices to continuously improve our B2C offerings Learn, share & reapply with/from other HEINEKEN OpCos, leveraging the strength of the HEINEKEN network Manage deployment & development budget together with D&T and Finance
Qualifications and Experience
University Degree in Business Administration / Marketing / IT / E-Commerce Min 5 yrs relevant experience in sales / digital / D&T / Finance Project management skills Expertise in agile ways of working Expertise or experience in shaping FMCGs or related services B2C strategy & solutions
Personal Attributes
Proactive and able to work flexibly & autonomously Able to communicate and engage with all levels of the organisation Consumer-focused with a high-level of curiosity Excellent project management skills Ability to work in agile cross functional teams Ability to learn quick and apply new knowledge (new tools/new ways of working) Strategic and forward looking with a continues improvement mindset Energetic and able to work with a big, diverse teams both internally and externally Excellent communication and persuasion skills Approaches projects with high degree of rigor & structure
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. HEINEKEN Beverages is committed to an organisational culture that recognises, appreciates and values inclusion and diversity.