Job Description

Responsibilities

Acts as product owner for two key internal products: PortfolioNow (ServiceNow SPM) and 4site (internal capital expenditure management tool) Meet regularly with business users and stakeholders to understand key functionality and requirements gathering to further enhance products Translate business requirements into technical functionality via user story development Collaborate with ServiceNow support team to develop stories, monitor development efforts, and provide user acceptance testing support. Use market and industry knowledge to work with the agile team to translate user needs into user stories, acceptance criteria, and requirements for their team. Maintain a backlog 3 to 4 sprints ahead of the team Manage all user acceptance testing for bi-annual ServiceNow upgrade Support manager and team with developing strategic roadmap and OKRs to track products against strategy and vision Develop and maintain documentation for product features, workflow process, and new enhancements/product changes Act as an SME for products by demonstrating an in-depth understanding of the E2E process and product features Be an escalation point and provide troubleshooting support for end users Maintain access and ensure product workflows are compliant with internal policies Proactively manage risks and resolve issues affecting release scope, schedule, budget and quality. This includes managing external vendors to deliver product enhancements Location(s)

Mexico City – Antara Tower A – 5th Floor – Local Office

 

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.