Job Summary
Come join one of the fastest growing enterprise software and services companies and the leader of open source software. The Red Hat Portfolio Lifecycle Management (PLM) team is looking for a Product Operations Engineer to focus on Satellite. In this role you will understand how customers use Red Hat products individually and as part of a portfolio solution and to amplify the user experience throughout the development cycle. Members of the Product Operations Engineering team use their technical expertise and experience to identify and prioritize customer-impacting issues, develop risk mitigation strategies, plot life cycle changes and impact, and use and develop repeatable, efficient processes and procedures.
A Product Operations Engineer brings their know-how and experience - either from a development, DevOps, or other technical background - to work closely with the Product Management, Engineering, Quality Engineering, and other teams to focus on identifying technical customer trends that need focus, helping prioritize fixes, features, and roadmap items. Product Operations streamlines Engineering processes and facilitates high-impact decision-making.
You will help to empower the larger PLM team to focus on our portfolio strategy by ensuring that the individual products are developed with the customer experience as a strong influence. A positive product experience benefits our customers as well as our peers by ensuring improvements through the life of a product.
The PLM team is dedicated to delivering a unified strategy across the Red Hat portfolio. This strategy amplifies customer feedback, influences the end-to-end product development cycle, and promotes an improved product experience. PLM advocates product and solutions effectiveness across Red Hat and provides a top-down portfolio view. Successful applicants must reside in a state where Red Hat is registered to do business.
What you will do
Analyze customer data to identify trends and help guide the product roadmap
Develop comprehensive and reusable self-service solutions to proactively address customer issues
Troubleshoot and deconstruct complex technical issues, collaborating with peers to create simple, effective customer solutions
Collaborate with Product Management and Engineering teams to prioritize customer issues based on your analysis and feedback
Evaluate upstream development to understand its impact on customer-reported product defects
Contribute to and promote best practices for developing sustainable, long-term technical solutions
What you will bring
Bachelor's degree in computer science or a related technical field, or equivalent practical experienc
2+ years of experience as a support, sustaining, or development engineer in an enterprise environment
Practical experience with Python, SQL, Kubernetes, and containers
Familiarity with DevSecOps practices and tools like Git and GitHub
Excellent troubleshooting mindset and creative problem-solving skills
Motivated self-learner with an ability to adapt, contribute, and collaborate effectively within a team
Commitment to providing an exceptional experience for Red Hat customers
The following is considered a plus:
Familiarity with the Red Hat product portfolio, especially Red Hat Satellite
Experience with data analysis tools like Tableau
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About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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