We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

The Ford Customer Service Division (FCSD), within Ford, is committed to provide our customers the “Always On” experience and our mission is to get our customers back on the road, in the shortest possible time. FCSD Tech delivers world class software that:

Dealers use to Diagnose, Repair & Service our vehicles   Customers use for a seamless Service experience  Ford enterprise uses to run a highly Profitable, Critical and Complex Parts & Service business.

FCSD is a true one-stop shop, offering comprehensive Diagnostics, Repair & Service Capabilities for a full portfolio of Electrified, Hybrid and Internal combustion vehicles globally. 

Are you passionate about applying technology to solve business problems? Are you motivated to apply your software skills to build the solutions that will support and increase productivity for our customers & dealers? Our group has been tasked to develop scalable building block platform for FCSD. Does it sound exciting? Then, join our team as a Product Manager. 

In this position...

The Ford Customer Service Division Tech group is looking for a Product Manager who embraces Lean, Agile and Human Centered Design practices to deliver innovative software products. Product Managers will work in small and cross-functional teams. The Product Manager will collaborate directly and continuously with Software Engineers and Designers to build, validate and release software products early and often.

This opportunity is in Dearborn, MI and the team is normally onsite 2-4 days per week.