You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Merchant Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a product leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Merchant Services is the global payment processing business for JPMorgan Chase & Co.  Merchant Services is the world’s leading merchant acquirer with over $1.4 trillion in annual transaction volume in 2018. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

Job responsibilities

Defines the value proposition for the product / feature changes and impact to clients. Provides functional expertise in identifying, evaluating list of required network changes in partnership with Payment Network Office  Determines initial high-level system impacts, complete deep dive on system impact and determine design approach working with the technology teams  Represents changes for Demand Management process and participate in prioritization discussions by categorizing them into Must-Have, Should-Have, Could-Have, and Won't-Have Provides Product support for Merchant Services’ payment hosts’ features and functions, including documentation to Technical Implementations, Client Solutions, and other internal business partners Works in close collaboration with Technology partners to deliver required changes to the product offering Creates the requirement Epics and own its end to end execution till post go live Reviews and approve all Epics, User Stories and Test plans to ensure that the requirement is being delivered appropriately. Participate in Agile ceremonies as the product owner. Manages timelines effectively and dependencies while monitoring blockers, liaising with stakeholders and functional partners 

 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Payments and merchant acquiring expertise - including knowledge of servicing, acquiring, processing, or issuing domains.  Demonstrated ability to execute operational management and change readiness activities. Strong understanding of delivery and a proven track record of implementing continuous improvement processes Strong analytical skills and the ability to interpret complex data sets, drawing actionable insights. Proven ability to work independently and drive change. Must have strong organizational skills to plan, organize and schedule resources Experience with technical concepts and working with technical staff as needed. Strong communication and presentation skills, Talent for communication of complex business topics

 

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization