You enjoy shaping the future of product innovation as a leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by building, and managing high-quality products that resonate with clients.
As a Product Manager in Merchant Services Platform team, you are an integral part of the team that innovates new product offerings, grow the business and leads the end-to-end product life cycle. As a product leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job Responsibilities
Provide design and thought leadership within the team to develop solutions that align with business requirements, utilizing established integration patterns.Conduct research and analyze industry trends to evaluate the competitive landscape and identify best practices.Identify optimal solutions that fulfill client needs and meet payment brand requirements for global processing.Collaborate with data modelers to create clear specifications for use by clients and delivery teams.Lead the testing of interface designs to ensure they meet objectives.Work closely with delivery teams to ensure specifications are implemented as intended.Establish metrics to evaluate the effectiveness of solutions.Monitor product performance through reports, dashboards, and periodic stakeholder reviews.Design product platforms with APIs, services, and data-driven insights that deliver world-class experiences across payments processing, with an emphasis on funding.Collaborate with internal partners to maintain a leadership position for JPMorgan payment services in merchant processing funding.Provide a clear, documented vision and scope via use cases, product requirements, epics, and stories to support agile scrum teams.
Required Qualifications, Capabilities, and Skills
5+ years of experience or equivalent expertise in product management or a relevant domain area.Product management experience, including strategy, market analysis, synthesis of client feedback, needs analysis, communication, reporting, performance monitoring/metrics, risk/compliance management.Advanced knowledge of the product development life cycle, design, and data analytics.Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.Proven experience with Agile scaling frameworks and methodologies.Manage the product roadmap, balancing stakeholder inputs and thin-sliced release outputs.Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to a global environment.Prioritize the product backlog based on client demand, business cases, product KPIs, and strategic business goals.Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release testing, and production issues.Partner with teams (product, technology, operations, client advocacy, controls) to manage resourcing, controls, readiness, and go-to-market plans.Preferred Qualifications, Capabilities, and Skills
Executive presence and impeccable communication skills – written and oral. Demonstrated prior experience working in a highly matrixed, complex organization.Experience in merchant acquiring and payments, including card present and card not present processing.Experience in complex integrations, transformations, and migrations supporting seamless client interactions.Experience delivering products in microservice, cloud frameworks.