Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Manager - Knowledge Management-2

Who is Mastercard?

The Services organization is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

Within Services, the Insights & Enablement group aims at constantly improving the overall effectiveness and efficiency of the organization, including Advisors & Consulting Services, Business Development and Product teams.

Overview:

We are seeking a highly motivated and experienced Product Manager to support our Knowledge Management initiatives. The ideal candidate will be responsible for supporting the development, implementation, and continuous improvement of our knowledge management systems and processes. This role requires a proactive thinker with a strong background in knowledge management and a passion for enhancing organizational knowledge sharing and collaboration.

Role:

•\tManage content governance process definition and content management
•\tFocus on enhancing the user experience by improving navigation, content hierarchy, and overall usability of KM systems
•\tAdminister relevant features of content management platform, including metadata taxonomy, keywords for promoted search results, connectivity with Salesforce, etc.
•\tImplement standard approach and accountability for refreshing content
•\tLeverage Gen AI capabilities to more effectively identify and retrieve relevant information
•\tWork closely with cross-functional teams, including IT, A&CS, BD, Product, etc., to ensure seamless integration and adoption of KM tools
•\tEstablish measurement and success metrics and tracking for continuous improvement, including user-based feedback
•\tDevelop and deliver training programs to ensure effective use of KM tools and promote a culture of knowledge sharing within the organization




All about you:

•\tBachelor's degree in Business Administration, Information Technology, or a related field
•\tExperience with content management capabilities, including managing libraries of assets and/or sales enablement libraries
•\tExperience with knowledge management tools and platforms
•\tProficient in understanding and maintaining metadata/taxonomy schemes
•\tExperience in large-scale, cross functional initiatives
•\tComfortable in a fast-paced environment with competing priorities and ambiguity; you enjoy figuring out what needs to be done and then making it happen
•\tExperience with AI and deep learning technologies to enhance knowledge management capabilities
•\tExcellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
•\tPossess a strong problem-solving ability, attention to detail, and a sense of urgency with a customer service focus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.