We are looking for a motivated AI Product Manager to join our Conversational AI team within the Consumer & Community Bank’s Digital Products Organization. This role will support the Chase Digital Assistance (CDA) product area, which includes the Digital Assistant, Natural Language Search (NLS), and Elastic Search (ES) teams. Our mission is to create engaging and sophisticated natural language experiences that provide convenient, frictionless consumer financial services across mobile apps, chase.com, and various platforms and channels.

 

As an AI Product Manager in our Conversational AI team, you will play a key role in delivering exceptional customer experiences. You will lead a cross-functional team of linguistic engineers and product managers, designers and software developers to create a cohesive customer experience that addresses a diverse array of consumer product offerings..
 

Job responsibilitiesDevelops a product strategy and product vision that delivers value to customersManages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapOwns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositionBuilds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliabilityRequired qualifications, capabilities, and skills5+ years of experience or equivalent expertise in product management or a relevant domain areaAdvanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementStrong communication and presentation skills at the executive levelMachine Learning KnowledgeCross-functional collaboration with strategic partners (design, engineering, etc.)Preferred qualifications, capabilities, and skillsDemonstrated prior experience working in a highly matrixed, complex organizationKnowledge of machine model training, evaluation and iteration processExperience with conversational AI design or chatbotsAbility to communicate clearly at different altitudes, including driving alignment with senior stakeholdersAn affinity for the fast-paced, changing environment of a start-up, a sense of humor and get-it-done personalityUniversal Entry Point for Seach