About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Our Core Values are:

Creativity: Make it simple, lead the change. Commitment: Aim for better, impact for the good. Connection: Share experiences, grow together.

Some of our Benefits:

Medical Services Educational Reimbursement Cafeteria and Transportation ASO Foundever Job Summary

Join our team and work for top global companies!

We are looking for a dedicated Customer Service Representative to join our team located in our Liberia site.

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions with the given tools via the phone, email, or chat. To make sure that objectives set by the client are met successfully.

 

Primary Job Requirements Fluent in verbal and written English, High Proficiency level. (85 %) (must) Bachelor’s degree in Business, Marketing, Computer Science, or a related field (must) Minimum of 3 years of experience in product management, with a proven track record of successful product launches (must) Advanced degree or certifications in AI/ML or Data Science (desired) Experience managing AI products or projects, including familiarity with AI/ML concepts, data analytics, and ethical considerations in AI. Demonstrated success in leading cross-functional teams in a dynamic, agile environment. Familiarity with agile methodologies and product management tools. Basic understanding of AI technologies, data pipelines, and machine learning principles. Experience with UX design, user research, and testing. Knowledge of analytical tools such as Power BI/Data Studio, GA, or Amplitude is beneficial. Responsabilities

AI Product Vision:

Develop and communicate a compelling vision for our AI products that aligns with business goals, market trends, and ethical standards. Ensure the integration of AI capabilities enhances the overall user experience. 

Roadmap Planning: 

Create and manage the product roadmap with a focus on AI initiatives, outlining key milestones and strategic objectives to deliver cutting-edge, data-driven solutions. 

Cross-Functional Collaboration:

Work closely with AI/ML engineers, data scientists, software developers, UX/UI designers, Marketing, Sales, and Account Management teams to ensure seamless integration and successful product delivery. 

Market Research & Competitive Analysis: 

Conduct thorough market research to identify opportunities and challenges in the AI landscape. Stay updated on emerging trends, technologies, and competitive offerings to guide product strategy. 

Stakeholder Management:

Build and maintain strong relationships with both internal teams and external partners, including AI research labs and technology vendors, to incorporate diverse insights into the product development process. 

Team Leadership:

Provide effective leadership to your product team by fostering a collaborative, innovative, and user-centric culture. Mentor team members and facilitate cross-disciplinary knowledge sharing. 

User-Centric Design & Ethical AI:

Advocate for a user-centric approach in AI product development, ensuring solutions not only meet customer needs but also adhere to ethical guidelines and data privacy standards. 

Product Launch & Go-to-Market Strategy:

Oversee successful product launches by coordinating with marketing, sales, and support teams. Develop go-to-market strategies that highlight the unique benefits and capabilities of our AI products. 

Performance Analysis & Iteration:

Monitor product performance through data analytics, user feedback, and key performance metrics (KPIs). Use insights to iterate on the product and drive continuous improvements. 

Budget & Resource Management:

Effectively manage budgets and resources, balancing innovation with practicality to optimize AI product development and delivery.