See yourself at Twilio

Join the team as Twilio’s next Product Manager Commerce Platform - User Experience.

About the job

This position is needed to At Twilio, we’re reshaping the way people experience online commerce. Our platform empowers users with seamless purchase journeys, personalized recommendations, and intuitive interfaces, and we’re just getting started. We’re looking for a Commerce Product Manager with a strong UX focus to join our fast-growing team and help us take digital commerce experiences to the next level.

Responsibilities

In this role, you’ll:

Lead the product strategy and roadmap for end-to-end commerce experiences with a strong emphasis on UX and customer satisfaction. Collaborate closely with UX/UI designers, engineers, researchers, and marketing teams to design and deliver intuitive, user-friendly product experiences. Translate customer insights, behavior data, and industry trends into actionable product features. Define and prioritize product requirements, ensuring alignment with business goals and KPIs (conversion, retention, NPS, etc.). Drive A/B testing, user testing, and continuous optimization of user journeys (e.g., discovery, cart, checkout). Own the product lifecycle from ideation through launch and ongoing iteration. Partner with analytics teams to track performance and measure the impact of UX enhancements.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

5+ years of experience as a product manager, preferably in e-commerce, retail tech, or SaaS. Proven experience designing or optimizing commerce experiences (e.g., product discovery, checkout flows, payment UX). Deep understanding of UX principles and a passion for solving customer pain points. Strong collaboration skills and experience working with cross-functional teams. Analytical mindset – comfortable with data, experimentation, and using metrics to drive decisions. Excellent communication and storytelling skills — able to advocate for users while aligning with business needs.

Bonus: Experience with tools like Figma, GA4, Mixpanel, Optimizely, or similar.. 

Location

 This role will be Remote based in Vancouver, British Columbia, CA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <XX%> travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

Based in British Columbia. :CAD 157,000.00 - CAD 196,200.00  

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.