- We are seeking a strategic and execution-focused Product Manager to lead the full product lifecycle and development initiatives for our telecom customer service and application portfolio. This role is pivotal in shaping and delivering innovative, customer-centric solutions that align with evolving market demands and business opportunities. You will collaborate cross-functionally with Marketing, Operations, IT, and Engineering to define product requirements, drive development, and ensure successful go-to-market execution.

Product Lifecycle Management:
- Lead end-to-end product development from concept through launch and iteration, ensuring alignment with customer needs and business goals.

Cross-Functional Collaboration:
- Define and document cross-functional product requirements in partnership with stakeholders across Marketing, Engineering, IT, and Operations.

Customer Experience Focus:
- Champion the voice of the customer to deliver an industry-leading experience across all service and application touchpoints.

Strategic Planning & Execution:
- Translate high-level business objectives into actionable product strategies and roadmaps. Execute approved plans with a focus on measurable outcomes.

Process Optimization:
- Analyze and deconstruct high-level process goals into detailed sub-processes. Develop clear documentation and communication plans for stakeholders.

Product Strategy Development:
Support the creation and communication of product strategies, particularly those involving new services and features that drive revenue and customer engagement.

Product Launches & Enhancements:
- Lead the launch and continuous improvement of products within the customer service and application portfolio.
- Can pay $55-58/h

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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