Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Product Manager on the AI Engineering Team at Southwest Airlines, you’ll be responsible for defining and supporting the development of innovative, sustainable solutions that deliver the right value to the right Customers at the right time. You’ll play a key role in shaping the AI Platform roadmap by leveraging AWS technologies like SageMaker and Bedrock to support strategic initiatives such as Agentic AI and the rollout of SageMaker Unified Studio. Collaborating with AI Engineers, Data Scientists, Software Engineers, and cross-functional stakeholders, you’ll identify customer needs, define the program vision, and translate insights into actionable features and Epics. You’ll also help maintain a prioritized backlog for the AI Agile Release Train and ensure alignment across Teams. This role is ideal for a strategic thinker who thrives in a fast-paced environment and is passionate about building impactful AI solutions that are desirable, feasible, viable, and scalable across the product lifecycle.

Additional detailsThis role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

ResponsibilitiesResponsible for defining a Product Vision that reflects the customer and business needs and is in alignment with the strategic themes of the organizationAdvocate for the customer, keeping teams focused on delivering solutions that address real customer pain points. Conduct continuous user research to understand what customers need and want, using those insights to inform the vision and roadmapContinuously refining Epics into Features, prioritizing, and sequencing them on the PI Roadmap, and working with Product Owners within the ART to translate Features into Stories that will satisfy the Product VisionResponsible for Product completeness by creating Feature Acceptance Criteria, maintaining the Feature Definition of Done, and by accepting FeaturesCollaborates with Architects and other technical People to ensure the solution effectively addresses the functional and non-functional requirements while maintaining technical excellence by understanding and sequencing Enabler work in the Program Backlog and Program KanbanCollaborates with Change Management to prepare for product release (education, documentation, training, etc.)Participates in PI planning by defining and presenting the business intent, planned Features, and highlighting any known dependencies and milestones throughout each Program Increment, and providing fast Program-level decisions within the eventActively participates in Inspect and Adapt (I&A) events, leads Feature definition, and refinement including establishing feature acceptance criteriaLeads the System Demo to evaluate working software and help to assess business value delivered against the business intentCollaborates with Product Managers supporting other Programs to determine cross-program impacts, interdependency of work and priorities, and plan for communication and coordinationParticipates in the economic prioritization of Features and Enablers using techniques such as Weighted Shortest Job FirstWork with business stakeholders to maintain alignment as priorities and scope change and demonstrate thought leadership by championing the Product Vision across the enterpriseResponsible for maintaining product health, secure resolutions, data privacy, and tech currency.May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and AbilitiesKnowledge of industry competition, trends, and changing customer needsSkilled in leading activities to support the delivery work including product launch communications, training materials, user acceptance testing, business validation, success criteria measurement and analysis, and post-deployment analysis to identify improvementsSkilled in delegation including being able to clearly portray expectations for tasksAbility to communicate clearly complex business needs to leaders, managers, architects, and other technical stakeholdersAbility to understand and support prioritized Portfolio work by collaborating with Lean Portfolio Management, Architects, and Epic Owners to breakdown Epics into FeaturesAbility to build relationships and influences Leadership, customers, Architects, and other stakeholders to convert solutions into realizable business valueAbility to influence and provide recommendations for releasing Product(s) to customers or the marketAbility to manage legal, compliance, and security aspects of the Product by collaborating across the enterpriseAbility to formulate Product recommendations based on market data, third party research, industry trends, and internal client researchAbility to think strategically throughout every phase of a product's developmentAbility to objectively enforce prioritization to successfully complete tasks and meet goals and deadlinesEducationRequired: High School Diploma or GEDRequired: Bachelor's Degree or equivalent work experience - BS, Business, Engineering, Computer Science, Information Systems or related field or the equivalent formal training

ExperienceExpert level experience, expansive and far reaching knowledge in:Managing requirements for large or complex software productsFacilitating exploration of potential solution alternatives or MVP/MMF options and achieving consensusThe collection and use of KPIs and leading indicators to inform Product decisions and achieving key resultsDesign Thinking and Customer Centricity

Licensing/CertificationN/A

Physical AbilitiesAbility to perform work duties from [limited space work station/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits

Competitive market salary from $134,750 per year to $149,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.

Job Posting End Date
07/30/2025