Why Meridian? 

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. 

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.  

Find our story here: About Meridian

The role:  

The Product Manager reports to the Director, Product & Payments Innovation and is ideal for someone passionate about building innovative products. This role leads new product development for one of Meridian’s business lines: Retail, Business, Wealth, or Payments Innovation. You bridge technical and business domains to deliver solutions that impress Members and drive growth. You’ll collaborate with stakeholders to align on goals, shape product roadmaps, define vision, and build solutions with third parties, business partners, and digital/technology teams. You’ll own the full product lifecycle—from research and business casing to planning and launch.

 

Key Responsibilities

Product/Payment Investigation & Research, Identification and Delivery

Assist in managing our product roadmap – work closely with strategic partners to understand their objectives, define scope for new products and solutions, including management of a prioritized backlog. Identify market trends, customer needs, and emerging technologies and researching ways to drive innovation and enter new markets. Gather and analyze data and business intelligence from multiple inputs (products, market, competitors, consumers, prospects, industry analysts, etc.) as well as internal sources such as historical sales data, Member verbatims and Member concerns to help inform product roadmaps and strategy.  Work with Finance to develop financial impact analyses and profitability assumptions to assist in determining the viability of the proposed solutions. Own the end-to-end product lifecycle from conception to launch, ensuring team delivery commitments are successfully met at each stage along the way. Work with our lines of business, digital and technology teams and various stakeholders across risk, operations, marketing, finance, enterprise data and legal to ensure products are built to spec and within regulatory requirements. Write product requirements and develop business cases for new products or payment solutions. Lead and manage product launch and go-to market rollout activities (marketing, internal communications, change management, operational readiness) Manage and support special projects that arise

Communication

Build relationships and collaborate with cross-functional teams and third-party vendors to deliver high-quality products/services to Members. Provide advice and regular feedback on product & payment opportunities that have been identified with regular feedback on progress. Responsible for presenting product opportunities and recommended solutions in an engaging, concise and intelligent fashion to a broad spectrum of stakeholders. Gather and analyze feedback in support of continuous improvement to our Member Experience

Leadership Practices

Coordinate cross-functional team members and organize cross-functional team activities to understand and fulfill required responsibilities (i.e. plan and lead cross-functional program meetings, develop detailed timelines to ensure program tactics are completed on time). Initiate conversations with internal partners to ensure the impacts of any changes are well understood and supported. Solicit feedback, opinions, and best advice from various stakeholders across the organization to unearth the most effective path to execution. Become a valuable product innovation centre of excellence resource to the organization and for the lines of business and champion innovation for the digital transformation team.

Risk Management

Ensure new opportunities are in compliance with regulatory requirements and industry standards. Mitigate risks associated with product development, payment innovation. Collaborate with legal and compliance teams to navigate complex regulatory landscapes during investigation & implementation of new opportunities. Work with stakeholders on financial projections or impact of products, ensuring within budget

Knowledge, Skills, and Abilities

Expert in product development, digital technologies, and product or payments innovation best practices. Able to communicate effectively across technical and business boundaries. Able to maintain momentum, sets the pace to ensure supporting teams are working towards commitments. Strong strategic, conceptual thinking and problem-solving skills, including comfort with business casing or financial analysis Detailed oriented, with strong planning and organizational skills. Creative thinker who embraces change and is focused on continuous improvement. Strong analytical skills with the ability to process complex concepts and communicate them effectively. Strong written and verbal communication and presentation skills. Strong collaborator; incorporates feedback and strong team problem-solving. Analytical skillset with the ability to analyze data and use it to recommend solutions. Ability to work in a cross-functional team environment and build relationships. Previous experience in a client-facing environment or a FinTech considered an asset. Goal driven, focused, independent, with a “can-do” attitude and entrepreneurial determination. Member Obsessed: Embody a growth mindset with a focus on delivering exceptional Member service.

Education, Designations, Training, and Experience

Bachelor’s Degree in Business Administration, Finance, Computer Science or a related field. Masters considered an asset. Minimum 3-4 years of relevant experience in digital, business analysis, product management/development, consulting or financial services. Experience/understanding of Open Banking & Embedded Finance considered a very valuable asset for this role. Strong technical foundation including experience in financial services and/or technology. Previous experience with technology teams in an agile environment considered an asset.

Salary Range: CAD $86,000 – $95,000 annually

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location:  Toronto Corporate Office with the ability to travel to our St. Catharines office as needed. This is a hybrid work opportunity.

What's in it for you?

We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success! We provide you with the tools and technology needed to delight your candidates and clients! You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations. Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues. This is not your typical "corporate" job. We work hard and we have fun!

 

Who we are:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve.  Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life. 

Find our story here: About Meridian

 

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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