We are seeking a strategic and experienced Product Manager to lead the development and optimization of our Delivery System Help Center. This platform is a critical support hub for resolving delivery-related issues, empowering store associates, customer service teams, and delivery partners with the tools and information they need to succeed. In this role, you will define product strategy, manage the roadmap, and collaborate cross-functionally to deliver impactful solutions that enhance operational efficiency and customer satisfaction. Key Responsibilities: * Product Strategy & Vision: Define and execute a clear product vision for the Help Center platform that aligns with the broader delivery ecosystem and business goals * Platform Ownership: Lead the end-to-end product lifecycle-from discovery and design to development, launch, and iteration * User-Centered Design: Partner with UX/UI teams to ensure the Help Center is intuitive, accessible, and effective for a diverse set of users including store associates, customer support agents, and delivery partners * Operational Efficiency: Identify and prioritize features that streamline issue resolution, reduce support volume, and improve delivery outcomes * Cross-Functional Collaboration: Work closely with engineering, operations, customer service, and analytics teams to deliver high-quality solutions on time * Dependency Management & External Collaboration: Understand and manage inter-team dependencies effectively; Build strong working relationships with external teams to ensure alignment, drive prioritization, and follow up on critical deliverables * Data-Driven Decision Making: Monitor KPIs and user feedback to continuously improve the platform; Use data to inform prioritization and product enhancements