Product Manager

Project Manager I

 

 

 

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

 

You Are:

We are seeking a dynamic and experienced Product Manager to join our Channel RTM team in Customer’s Technology Solutions group.

 

The opportunity:

·       Partner with business stakeholders to understand current and future needs to ensure that Partner workflows to be migrated supports updated selling motions on target business applications, including implications for end to end back-office processes.

·       Provide AI thought leadership by identifying areas where AI can materially transform the transactional digital-human interactions. Define innovative solutions that enhance the Partner platform sales and support processes.

·       Stay updated on the latest advancements in AI and apply them to product development. Collaborate with business, engineering and data science teams to prototype, validate, and launch AI-powered features that drive automation, personalization, and efficiency

·       Communicate/align with internal customers and technical teams on product vision and roadmap. 

·       Assist in Change Management planning and execution related to CRM and adjunct system changes with a focus on impacts to business for both internal teams and our DMe Partners

 

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

 

What you need:

·       Bachelor’s degree in CS or related technical field, business or relevant work experience. MBA or advanced degree is a plus.

·       7-10 years of product management experience is required--experience with global large-scale enterprise business and system transformations is highly recommended

·       Experience with industry-leading AI ecosystems such as Microsoft Azure OpenAI Services, Amazon Bedrock or AWS SageMaker is highly desirable. Demonstrated success in leveraging these technologies to design scalable, intelligent solution that enhance user productivity, automate workflows, and drive measurable business outcomes will set you apart

·       Solid experience in Scrum or similar Agile development methodology

·       Proven ability to understand the impact of technical changes, and articulate the impacts to business processes

·       Self-starter that thrives in the face of challenges

·       Exceptional verbal and written communication skills, including the ability to communicate with technical and non-technical audiences

·       Strong people skills, with distinctive ability to motivate and influence people without authority or a direct reporting relationship

·       Excellent conflict-resolution management skills; ability to effectively facilitate teams to the successful resolution of issues

·       Bachelor’s degree in CS or related technical field, or relevant work experience; experience in working in CRM solutions is highly desirable

 

 

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: California

Compensation Range: $84,000-$126,000

 

 

 

 

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

 

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters belonging, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

 

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

 

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

 

 

 

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