JPMorgan Chase Consumer and Community Bank (CCB) is seeking a talented and highly motivated leader to join the AI for Ops - Voice+ Domain team as Vice President, Product Manager. This role will spearhead customer service transformation and personalization initiatives for the bank. The Voice+ Domain team is dedicated to developing innovative solutions using AI, machine learning, and a design-thinking approach to significantly enhance both customer and employee experiences. 

As a Product Manager within Voice+ Domain, you will define the strategy for your product, design, and execute on the product roadmap while embracing Agile methodology and best practices. You will lead cross-functional teams comprising technologists, data scientists, researchers, designers, and analytics members to modernize the service experience for tens of millions of customers. Your relentless focus on the customer and employee experience will help establish the team’s priorities to maximize the value of the product and the work of the modeling and development teams.

Your role as a Product Manager will support the AI in Ops initiative as part of the AI in Ops Acceleration Team. This is a unique Product Manager opportunity in which you will be working to scale existing capabilities within the Voice+ Domain organization to other areas across the firm that can benefit. As a member of the AI in Ops Acceleration Team, you will be part of an exciting and transformative team from the onset. 

Job responsibilities:

Define the product strategy, roadmap, prioritization, and backlog in order to scale existing capabilities to another Operations area within the firm.Lead agile product teams that include product managers, data scientists, machine learning engineers, and data analytics members.Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance.Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories.Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap.Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings.Foster a culture of innovation, collaboration, and continuous improvement within the team.

Required qualifications, capabilities, and skills:

6+ years of experience in Technical Product Management, ideally with AI/ML-related products.Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment.Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes.Applied experience in a variety of AI and machine learning techniques and technologies.Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners.Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning.Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors.Strong problem-solving skills and the ability to think creatively and strategically.

Preferred qualifications, capabilities, and skills:

Advanced degree in Business Management, Computer Science, Engineering, or a related fieldExperience working in or with customer service operations.Experience with cloud-based AI/ML platforms and tools.

Why Join Us:

Be part of a forward-thinking team that is at the forefront of AI and machine learning innovation.Work on impactful projects that transform customer and employee experiences.Collaborate with a diverse and talented team of professionals.Enjoy a dynamic and inclusive work environment that fosters growth and development.

If you are passionate about leveraging and scaling AI and machine learning to drive customer service transformation and have a proven track record in product management, we encourage you to apply.