Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Job Title

Product Manager, Document Management

Summary

As the Product Professional for the Internal Systems Product organization, you will partner with dedicated engineering and operations teams to deliver best-in-class customer experiences for our Merchant business. You’ll work with the teams responsible for boarding, implementation, training, and operationalizing document management solutions, ensuring customers and partners of all sizes have clarity, flexibility, and the tools they need to deliver excellent customer experiences. You will provide prioritization around strategic initiatives and user-facing roadmaps that effectively communicate key priorities with Product and Engineering to offer modern operational support tools for the business. 

Responsibilities

Gain a deep understanding of Merchant and Partner experiences, identify and fill product gaps and generate new ideas that mature operational capabilities for document management, improve customer experience, and drive growth

Develop a long-term document management platform roadmap for the internal tools needed to support Merchant customers

Create buy-in for the product vision both internally and with key external partners

Develop and maintain strong business cases for solutions

Translate product strategy into detailed requirements

Scope and prioritize activities based on business and customer impact

Create requirements documentation

Work closely with 3rd party solution providers, engineering teams, and other internal product teams to deliver quick time-to-market and optimal resources

Drive product launches, including working with training, stakeholders, and other product management team members

Act as a product evangelist to build awareness and understanding

Conduct Voice of Customer research to solicit feedback on applications and services

Be the Subject Matter Expert (SME) on company document management solutions

Be a primary point of contact for business relationships with 3rd party document management vendors

Stay informed on 3rd party solution options and releases

Provide feedback to 3rd party solution providers, influencing future development and releases

Requirements and skills

Proven work experience in product management 

Proven track record of managing all aspects of a successful product throughout its lifecycle

Knowledge of Agile Project Delivery foundations - SAFe Preferred

Proven ability to develop product and marketing strategies and effectively communicate recommendations to executives and stakeholders

Solid technical background with understanding and hands-on experience in software development and web technologies

Strong problem-solving skills and willingness to roll up one’s sleeves to get the job

Skilled at working effectively with cross-functional teams in a matrix organization

Proven ability to manage 3rd party solution provider relationships

Excellent written and verbal communication skills

MS/BS degree in Business, Computer Science, Engineering, or equivalent preferred

5+ Years of Product Management experience

Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.
 

#LI-Remote

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.