Santa Fe, NM, 87501, USA
23 hours ago
Product Manager, Commerce Strategy and Experience
Edgepark is seeking a strategic and execution-focused Digital Product Owner, Commerce Strategy and Experience to lead the development and optimization of digital commerce platforms that drive conversion, retention, and a superior customer experience. This role will be instrumental in defining and evolving the digital product ecosystem across both direct-to-consumer (DTC) and B2B segments. This role will also play a key part in evaluating and selecting our future commerce platform with supporting technologies and will be responsible for delivering a high-performing, compliant, and customer-friendly digital experience. **_Responsibilities_** + Own the digital commerce product vision and roadmap, aligning with customer needs, business objectives, and stakeholder priorities across DTC and B2B segments. + Lead requirements gathering efforts by deeply understanding customer journeys, business goals, and operational constraints; translate these into actionable user stories and acceptance criteria. + Partner with engineering, UX, marketing, operations, and compliance teams to ensure thoughtful planning and execution of digital commerce features. + Collaborate with internal analytics and marketing teams to ensure data tracking and reporting is embedded in all new features and releases, enabling performance analysis and optimization. + Champion SEO and site performance best practices by incorporating technical and content considerations early in the product planning process (e.g., structured data, metadata, page load speed). + Ensure commerce platforms are scalable, accessible, and optimized for multiple customer types (patients, caregivers, clinicians, payors) across multiple business units/sites. + Monitor site conversion, checkout funnel, retention metrics, and user feedback to drive continuous improvement. + Drive agile methodology and continuously groom the product backlog to reflect priorities based on business impact, customer insights, and technical feasibility. + Lead cross-functional efforts to evaluate and integrate enabling technologies (e.g., PIM, merchandising, personalization engines) to support the end-to-end commerce experience. + Partner with legal, privacy, and compliance stakeholders to ensure all solutions meet regulatory standards (HIPAA, ADA, etc.). **_Qualifications_** + 5+ years of product management experience in digital commerce, with a strong understanding of ownership responsibilities from discovery to delivery preferred. + Proven success in requirements gathering, backlog management, and translating strategy into detailed stories in an agile environment preferred. + Strong familiarity with web analytics tools (e.g., GA4, Adobe Analytics) and SEO principles; able to work cross-functionally to define and embed tracking strategies. + Strong knowledge of DTC eCommerce platforms and tools; Salesforce Commerce Cloud experience preferred. + Excellent communication skills and comfort working across technical and non-technical teams. + Analytical mindset with a data-informed approach to product decisions. + Experience in healthcare or adjacent regulated industries strongly preferred. **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $79,700 - $113,800 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with myFlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 09/02/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
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