Manager, Global Customer Care, ANZ

Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.

We are seeking a commercially driven and experienced Product Manager to join our Advanced Wound Care (AWC) team. This is a pivotal role responsible for leading the development and execution of marketing strategies across multiple customer channels including acute care, community, pharmacy, and

wholesalers.

You’ll be accountable for the performance of a key product portfolio in our AWC
business, owning everything from market analysis and campaign development to sales enablement and cross-functional collaboration. The role is ideal for someone who thrives in a fast-paced environment, enjoys owning projects end-to-end, and brings a balance of strategic thinking and operational excellence.

What will you be doing?

Develop and execute marketing plans that align with business strategy, customer needs, and growth opportunities.Lead product lifecycle management including launch readiness, campaign execution, messaging, and positioning.Drive tailored strategies across multiple segments including hospital, community.Lead marketing programs and sell-through initiatives with key wholesalers and distribution partners.Create compelling sales tools and training assets to drive engagement, education, and confidence in the field force.Partner with the medical affairs and education teams to support HCP engagement and clinical training.Lead end-to-end execution of integrated marketing campaigns, working closely with agencies and cross-functional partners.Ensure marketing materials (print and digital) are current, compliant, and effectively distributed across channelsPartner with sales, finance, supply chain, regulatory, and medical to drive brand execution and business performance.

What will you need to be successful?

A Bachelor's degree in business, communication, life sciences or similar is desirable.3–5+ years of experience in product or brand management, ideally within healthcare, medical devices (Wound care).Proven track record of owning a brand or product portfolio with measurable
commercial results.Strong cross-functional collaboration skills with the ability to influence stakeholders at all levels.

To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ. Due to a high volume of applications, please note that only shortlisted candidates will be contacted.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people, the patients we serve, and to the wider health of the planet and society.

Inclusion, Diversity and Equity - Committed to Welcoming, Celebrating and Growing on Diversity, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ ).Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service DayFlexibility: Hybrid Work Model (For most professional roles)Training: Hands-On, Team-Customized, MentorshipSustainability: Our strategy reflects the social, environmental and economic aspects of sustainable development. Learn more about our Sustainability strategy.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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