At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Working Capital Finance (WCF), a specialized finance group within Wholesale, Corporate and Investment Banking (WCIB), provides a range of working capital finance solutions for corporate, commercial and institutional clients nationwide including Asset Based Finance and Trade & Working Capital (including open account supply chain finance and cross-border solutions).  WCF is also newly mandated with governing the Standby Letter of Credit product solution set based on its subject matter expertise in Letters of Credit. 

In line with U.S. Bank strategic priorities, we have a transformational opportunity to enhance and scale the delivery of existing WCF solutions as well as develop and launch new products and features.  Our work is led from the client’s perspective with the primary goals of achieving cost-efficient revenue growth, best-in-class customer experience, enhanced risk management and operational excellence. 

With several transformational and product enhancements underway, we have an excellent opportunity for the right product leader to join the WCF Product Management team to provide product management and go to market execution leadership for our Client Journey Teams including Client Service, Transaction Management and Money Movement.

The Head of the Client Journey will be the primary product leader for the customer journey teams across all Working Capital Finance products.  Reporting to the head of product management for Working Capital Finance, incumbent will be responsible for leading our platform and technology teams to develop, own and execute roadmaps that enable the delivery of new products and features, optimize the customer experience and leverage technology and platform synergies across product offerings.   Incumbent will be expected to develop a strategic product delivery roadmap, leverage new technologies to solve customer problems, and collaborate with internal partners and external vendors to optimize desired outcomes.  Incumbent will also engage with customers to understand their needs and incorporate learnings into the product delivery roadmap.  Finally, incumbent will provide technology and innovation leadership for WCF, and manage technology budgets, vendor contracts and relationships.

This role could be based in any WCIB primary hub location, including but not limited to Minneapolis, Los Angeles, Charlotte and New York.

Key Responsibilities:

Product Profitability

Product Strategy, Vision and Planning via market and competitive insights, customer needs, and internal business priorities.

Align strategic vision with cross-functional stakeholders to develop product roadmap, product risk, investment areas and success measures.

Product Development

Channel Alignment and Management

Customer Experience, Research, Insight and Execution

Go To Market and Sales

Performance Measurement and Optimization

Marketing and Analytics

Lead the product management function for the client journey teams, which include platform management and technology partners.

Strengthen, standardize, and simplify the existing delivery of WCF products.

Lead and own the development and execution of the product delivery roadmap

Lead and own the execution of product delivery enhancement and expansion efforts

Provide product subject matter expertise and execution leadership on WCF’s business platform development and transformation initiatives

Forge a strong partnership with the sales, execution, underwriting and operations teams. 

Build and foster strong partnerships within the industry including but not limited to functional counterparts, industry groups, fintechs, vendors, and external counsel.   

Be part of the deal team as a technical specialist as needed, to help win new mandates.  

Expert in the product set including customer knowledge, technical components and key business rules

Grows others into product experts, is empowering and encouraging

Owns all aspects of the product from features to technical debt and overall health

Responsible for ensuring the experience is tested and optimized

Creates and refines user stories with acceptance criteria with the team

Owns creating and tracking outcomes for the product

Owns and drives development of OKRs, outlooks, roadmaps and metrics with the team

Owns and drives prioritization at the team and product level

Owns and drives funding and tracking of value/costs for product

Owns and drives release management and all governance with risk partners

Owns and drives discovery, optimization, experimentation and testing with the team

Leads product demos to elicit feedback from stakeholders, users and customers

Grows and gains technical acumen and is responsible for the technical health of the product

Basic Qualifications:

Bachelor's degree, or equivalent work experience.

Ten or more years of related work experience.

Required Skills/Experience

Product and technical expertise in any/all aspects of working capital finance

Proven experience in developing and commercializing working capital finance solutions start-to-end

Strong understanding of established and emerging trade finance structures and the end-to-end flows

Demonstrated skills of leading cross-functional product management and development initiatives

Experience with both strategic planning and execution and delivery of results

Ability to communicate and simplify complex information to team members and senior leaders

Experience in building strong internal relationships and influencing all levels of the organization

Sound understanding of how emerging and established technologies and platforms can be utilized and commercialized to enhance the portfolio management and delivery of working capital finance solutions

Experience using Jira, Dragonboat, Mural or other product management tools

Grows others into product experts, is empowering and encouraging

Preferred Skills/Experience

Subject matter expertise in Working Capital product solutions

Technical expertise in fintech solutions commonly used in Working Capital Finance

Direct business development and sales experience

Legal, credit underwriting, compliance or other risk management experience

Customer service and onboarding experience

UX design experience

Prior experience in developing and commercializing RWA relief structures and tools

Proven experience in effectively and strategically leveraging credit insurance to enhance existing solutions and develop new ones strengthen our suite of working capital finance solutions

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $170,255.00 - $200,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.