**Become a part of our caring community and help us put health first** A strategic and data-driven Product Manager to lead the Member Success Team portfolio, ensuring alignment with growth, integration, and customer lifecycle strategies. This role is responsible for overseeing the management of the growth portfolio—driving performance, optimizing resource allocation, and ensuring investments meet budget and market demands. The Product Manager will lead prioritization and optimization efforts using data, customer insights, market trends, and business objectives to accelerate growth and enhance customer value across the lifecycle. Humana is a Fortune 60 market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive. Come help us redefine the future of healthcare. With a history of transformation over the last 50 years, Humana is once again transforming itself using a startup approach. We are seeking leaders who are passionate about solving big problems in healthcare through novel solutions. We are seeking a strategic and results-oriented Product Manager to lead the Member Success Team portfolio, ensuring alignment with growth, integration, and customer lifecycle strategies. This role will work cross functionally to oversee the management of the growth portfolio, driving performance, optimizing resource allocation, and ensuring investments meet budget and market demands. The ideal candidate will lead prioritization and optimization efforts using data, customer insights, market trends, and business objectives to accelerate growth and enhance customer value. **Portfolio Oversight & Governance** + Manage the end-to-end lifecycle of the portfolio, including intake, prioritization, execution, and closure. + Ensure alignment with strategic objectives and business goals. + Maintain governance frameworks and reporting standards. **Performance Monitoring** + Track and report on portfolio KPIs, financials, and resource utilization. + Identify underperforming initiatives and recommend corrective actions. + Conduct regular portfolio reviews with stakeholders and leadership. **Stakeholder Engagement** + Collaborate with DRIs, business leaders, operations, and finance teams. + Facilitate decision-making through clear communication and data-driven insights. + Present portfolio updates to leadership. **Risk & Issue Management** + Identify, assess, and mitigate portfolio-level risks and dependencies. + Ensure compliance with internal controls, policies, and regulatory requirements. **Resource & Capacity Planning** + Optimize allocation of resources across the portfolio. + Forecast demand and manage capacity constraints. **Continuous Improvement** + Drive process improvements and portfolio management maturity. + Leverage tools and technology to enhance visibility and decision-making. **Required Qualifications:** + Bachelor's degree or equivalent experience + 5+ years of program leadership experience + Ability to manage multiple tasks, priorities and deadlines + Excellent stakeholder management, communication, presentation and analytical skills + Ability to deliver presentations to senior leaders + Able to collaborate with all levels of the organization + Ability to facilitate collaborative decision-making in a group setting + Ability to comprehend performance metrics and recommend future investment needs + Excellent active listening skills + Experience working in an agile environment with agile methodology + Flexible and adaptive; able to work in ambiguous and complex situations + Experience with all Microsoft tools and Monday.com + Must be passionate about contributing to an organization focused on continuously improving consumer experiences + Strong attention to detail **Preferred Qualifications:** + PMP certification or SAFe Agile certification **Use your skills to make an impact** **Additional Information:** As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. **Work at home requirements:** To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. **SSN Alert:** Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $126,300 - $173,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 09-21-2025 **About us** About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. ​ **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources