Are you inspired by invention? Are you passionate about your customers? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply advances in robotics and software to solve real-world issues that will transform our customers’ experiences in ways we can’t even imagine yet. We are Amazon Robotics and we will give you the tools and guidance you need to invent with us in ways that are rewarding, fulfilling, and fun.

We are seeking a highly motivated and experienced Technical Program Manager (TPM) to join the Product Launch team to drive complex, cross-functional technical programs focused on ensuring operational excellence for our customers. This role requires strong program management expertise, technical depth, and the ability to influence across a broad range of teams and stakeholders. As a TPM in this space, you will be responsible for planning and executing large-scale, critical programs that impact global safety and support initiatives, risk detection and quantification frameworks, and customer support experiences. These programs will touch multiple teams, including Core Engineering, Product, Site Maintenance, and Site Operations. Given the highly visible nature of this work, you will regularly interface with senior leadership and executive stakeholders, ensuring that strategic objectives are met while maintaining the highest standards.

If you are an experienced, hands-on TPM with strong problem-solving skills, excellent communication skills, and the ability to influence business and technical managers in a dynamic environment, we want to talk with you. The ideal candidate will have relevant technical project management experience, a strong technical acumen, and a skillset to collaborate effectively with cross-functional operational and development teams. The applicant must show a passion for creating reliable and maintainable systems and be an expert at working backwards from the optimal customer experience to influence business and technical managers. The candidate must be open to new responsibilities, be strong at multi-tasking, detail oriented, creative, self-directed and a great team player.


Key job responsibilities
* Lead Cross-Functional Programs: Drive the planning, execution, and delivery of high-impact technical programs related to the support space.
* Strategic Roadmap Execution: Work closely with product and engineering leaders to define technical requirements for our support solutions.
* Technical Coordination & Problem Solving: Collaborate cross-functionally to design scalable solutions, mitigate risks, and deliver results.
* Stakeholder Engagement: Act as the primary point of contact for multiple stakeholders, ensuring alignment on program objectives and execution.
* Data-Driven Decision Making: Leverage data insights and analytics to measure the effectiveness of GSS initiatives, identify areas for improvement, and drive continuous optimization.
* Risk Management & Compliance: Anticipate risks, develop mitigation strategies. Executive Reporting & Communication: Provide regular updates to senior leadership, distilling complex technical issues into clear, actionable insights and recommendations.
* Process Optimization: Continuously improve program management frameworks, tooling, and best practices to enhance execution efficiency and cross-team collaboration.