Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling. At KLA, we're making technology advancements that are bigger—and tinier—than the world has ever seen.

Who are we?  We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries. We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light. We create smarter processes so that technology leaders can manufacture high-performance chips—the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own—faster and better. We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us.  The future is calling. Will you answer?

Win

The Wafer Inspection Division (WIN) is the world leader in the design and manufacture of advanced optical inspection tools for inline monitoring of process defects in advanced semiconductor factories.

Responsibilities

This position is designed to create a repeatable installation result under varying circumstances - delivering low cost, high quality installations/upgrades of KLA products.
The general function of this job is to perform and/or ensure completion of all activities required to handoff a KLA tool that meets or exceeds all criteria that was pre-defined by KLA and the customer. These activities will include, but not be limited to - site surveys, pre-installation, installation, troubleshooting, acceptance, training, and handoff of the product.
These activities will include, but not be limited to:

Install/Upgrade  of newly purchased products.

Hold Pre-Installation Meeting with the Customer to scope customer unique requirements.  Create Plans of Action to measure/confirm/satisfy unique needs. Execute Plans of Action and validate deliverables with customer

Install Tool to meet KLA Specs, through conformance testing according to procedures

Troubleshoot complex system issues in a timely manner - using abstract thought, data analysis, 7-step problem solving methodology and other available tools - to repair/correct those issues and achieve compliance to KLA specs and other customer requirements         

Manage project escalations across customer, region, and various factory resources to meet committed customer milestones

After conformance testing, meet with customer to facilitate Warranty Signoff through management of regional handoff, documentation of outstanding Warranty deliverables, and communication with customer/division

Achieve Cycle time/Cost targets through management of contributing factors (parts usage, cross-charges, escalation support, etc)

Manage Customer Satisfaction through Pre-Activity Meeting, Routine Update Meeting, Escalation Meetings, Post-Activity Meeting, and Warranty Meeting

Perform Install/Customer-focused Applications testing to approve Operational Quality of tool 

Document Installation Non-conformances through a remote database management system            

Communicate installation status through daily pass down and web-based reporting systems

Provide Training in operation/maintenance of tool to Install Engineers, Region Engineers, and Customers.

Qualifications

Knowledge and Skill:

BSEE or equivalent relevant experience.

5 + years Industry Related experience

Must obtain KLA certification as well as maintain ongoing certification

English Language + Local Language (for non-US positions) Fluency (reading and writing) + Japanese (Nice to Have)

Previous experience on KLA equipment required.

Previous Travel Experience with ability to secure appropriate travel documentation

Microsoft Office Proficiency

Traits:

Flexible - Inquisitive Individual that welcomes change

Experienced - must handle high pressure situations with level headed grace

Autonomous - to work in unstructured environments

Team player - Work with multiple countries/teams/management levels to achieve deliverables

Skills:

Strong Analytical skills - Troubleshooting, Project Management, Business Savvy

Strong Interpersonal skills - Friendly, Culturally sensitive, Highly Communicative, Non-confrontational, Capable of Conflict Resolution. Advanced analytical skills.  Advanced mechanical aptitude

Minimum Qualifications

Qualifications

KNOWLEDGE AND SKILL:
Requirements:
BSEE or equivalent relevant experience.
5 + years Industry Related experience
Must obtain KLA certification as well as maintain ongoing certification
English Language + Local Language (for non-US positions) Fluency (reading and writing) + Japanese (Nice to Have)
Previous experience on KLA equipment required.
Previous Travel Experience with ability to secure appropriate travel documentation
Microsoft Office Proficiency

Traits:
Flexible - Inquisitive Individual that welcomes change
Experienced - must handle high pressure situations with level headed grace
Autonomous - to work in unstructured environments
Team player - Work with multiple countries/teams/management levels to achieve deliverables

Skills:
Strong Analytical skills - Troubleshooting, Project Management, Business Savvy
Strong Interpersonal skills - Friendly, Culturally sensitive, Highly Communicative, Non-confrontational, Capable of Conflict Resolution.   Advanced analytical skills.  Advanced mechanical aptitude

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.