The role of product implementation team is to handle implementation & monitoring aspect of the product development life cycle, which includes” (1) advising product category owner on system feasibility of product design, translating product design into business requirements & detailed specs for implementation. (2) delivery of product calendar launch items, product day 2 & day 3 items, (3) incident management, cross-department coordination & documentation, monitoring risk management procedures, maintain & analyze problem logs related to products. The Product Implementation Managers / Senior Managers are expected to report to Product Implementation Head. The team reports to the Chief Product Officer, alongside other Product teams (Pricing, IFM & Experience Analytics, Health Proposition & Savings Proposition) **Position Responsibilities:** + **Advise product proposition on system feasibility of product designs** to ensure they are practical & implementable. This involves facilitating collaboration with other teams (e.g. IT, Operations) to conduct technical evaluation (compatibility w/ technology & processes, mods & new systems required), identify resource & capacity needs, identify potential risks and propose mitigation strategies, and conducting cost-benefit analyses on implementing product design. + **Translate product design into business requirements & detailed specs for implementation** to ensure products are developed efficiently and meet business objectives & customer expectation. This involves understanding product design & business needs, converting product ideas to actionable implementation plans, collaborate with stakeholders to prioritize requirements, work closely with technical teams (IT, Ops etc) to develop product specifications and maintain clear documentation & signoffs. + **Deliver Product Calendar (new products) and post-launch support (Day 2) on time** to ensure successful launch and smooth post-launch operations. This involves effective project management during pre-launch preparations (finalize specs/timelines, manage different workstreams to ensure all systems & process are ready to support new product on time), upon launch (secure signoffs, monitor roll-out) and post-launch (collaborate w/ work teams for hypercare / post-implementation activities, ensuring smooth transition from launch phase to stable operations, Day 2 items are documented and executed according to plan). + **Collaborate with different business units** (e.g. Propositions, IT, Ops, Marketing, Risk, Finance) **to manage product incidents, coordinate execution & maintain documentation** to enhance product reliability & customer satisfaction. **Required Qualifications:** Knowledge: + Working knowledge of financial services industry/ insurance industry + MS Office Applications (Word, Excel, PowerPoint) Skills and Competencies: + Preferable with deep knowledge & understanding of insurance products and services + Excellent organizational and project management skills, with the ability to handle multiple projects at the same time + Highly developed analytical, communication & interpersonal skills + Ability to interact with and influence people at all levels of the organization + Excellent presentation skills, with the ability to build rapport with the audience Education: + University degree holder preferably major in Business Admin or Management, IS/MIS, IE, Actuarial or other equivalent field **When you join our team:** •We’ll empower you to learn and grow the career you want. •We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. •As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido