Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations. As a Retention Product Growth Expert, you will be a part of our Growth team and will be responsible for driving the overall product adoption and stickiness with the ultimate goal of optimizing for customer retention. You will collaborate closely with other members of the Growth team, Product, Engineering and Marketing teams to identify, test, and scale growth opportunities across the customer lifecycle. Are you curious, with a sense of ownership, not afraid to challenge the status quo and have a customer’s well being as a top priority? Keep reading! **What you’ll do:** + Develop and implement growth related in-product initiatives with emphasis on accelerating and optimizing product adoption + Design engaging in-product flows, tutorials, and other compelling content to help more users understand and adopt Make’s core features + Closely collaborate with User Research, Design, Growth Marketing, BI Analytics, Product and Engineering teams to achieve our goals with a major impact on improving and optimizing the customer experience + Create, execute and validate A/B experiments and surveys + Be able to dive into quantitative and qualitative insights about our customers + Stay up-to-date on industry trends, emerging technologies, and customer needs + Monitor and report on business metrics to stakeholders **What we are looking for:** + At least 3 years as a Growth Specialist, eCommerce Specialist, Junior/Associate Retention Product Manager, Junior UX designer + Experience in a SaaS environment is a big plus + Understanding of SaaS conversion funnel and product-led growth principles + Hands-on Experience with A/B experiments is essential + Hands-on experience with Analytics tools such as Google Analytics, PowerBI, Mixpanel, Amplitude + Experience with product adoption tools is a big plus (i.e. Userflow, Candu, Chameleon, Pendo, Appcues etc.) + Advanced English language skills, both written and spoken + Demonstrate ability to identify and reduce friction in the customer experience + Curious, analytical, and somewhat opportunistic + Willing to experiment and foster a fluid and dynamic team environment + Willing to challenge the status quo and question assumptions + Interested in automation/integration platforms **What we offer:** + RSUs grant in a rapidly growing company raising its value every day + Annual bonus + Multinational team with 42 nationalities creating the future of automation + Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year + 3 Company Impact Days per year + Notebook/Macbook and 34’’ curved monitor + 25 days of vacation, 4 sick days + 10 care days to care for your loved ones + ‍‍‍ Extra parental vacation (3-6 months) + RSUs grant for a newborn child + ☂️ Life insurance + ️ Gympass + Meal and transportation tickets, medical insurance + Team buildings, parties, and company events multiple times a year + Flexible working hours + home office If you see a match, let us know and apply now! \#careeratmake **What we stand for:** **We roll together -** We embrace different ideas to grow together and create powerful solutions. **Customer impact first -** We empower our customers to succeed, aiming for sustainable impact. ⚽ **Game on! -** We're explorers at heart: play is our fuel and creativity has no limits. For more, feel free to check out our Life at Make Instagram (https://www.instagram.com/Lifeatmake) , Meet-up page (https://www.meetup.com/make-techtalks-prague/) , or YouTube (https://www.youtube.com/watch?v=LI\_YNgHqQcw&list=PLrED3I754Lhmo1yaRlcEuBB-u2Xp0nTJr) to get a sense of the vibe. At Make, we know that the most innovative ideas come from diverse minds and experiences. We build a place where everyone feels welcome, heard, and empowered to create, contribute, grow and make an impact. We encourage all backgrounds, identities, abilities, and experiences to apply. Our hiring decisions are based on your qualifications, skills, merit, and the needs of our business. We have zero tolerance for discrimination or harassment of any kind. Different makes us better. Accessibility and Candidate Notices (https://www.celonis.com/careers/candidate-notices/)