Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operate

 

Job Description

MISSION

The Coordinator, Product Flow is responsible for managing product flow for Core and Feature period items as well as proactively communicating and updating key business partners on item exceptions and issues. In addition, this role will provide support to the Planning & Inventory Management team, specifically with reporting and managing inventory in the store and online channels.

KEY PERFORMANCE METRICS

Completion/accuracy of projects/tasks within a specified time periodEffective communication with functional teamsDecreased cycle time through the Indigo Distribution CenterImproved visibility on item order status for Planning, Merchants, Supply Chain

KEY ACCOUNTABILITIES

Functional

Actively track incoming vendor purchase orders, working with partners in DC Operations, Supply Chain Analysts, Vendors to understand and communicate current order statusEngage with Planning and Category teams to proactively communicate exceptions and issuesAct as the main point of contact for Indigo’s Distribution Centre’s for:The Distribution Centre Watch List and the OD Exclusion ListGeneral Merchandise DC RUSH communicationsAct as the main point of contact for third-party vendors and logistics partnersMonitor in-stock readiness for turnovers and key programsConsolidate tasks across General Merchandise/Print businesses, including DC to DC transfersAssist with heat tickets and in the resolution process

People

Collaborate with others to drive flexible and iterative solutions, quickly and easilyShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage other functions to get inputEncourage others to freely share their point of view and be open to feedback

Cultural

Model Indigo’s beliefs and convey a positive image in everything you doTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion and influence change through your team and/or the organizationCelebrate diversity of thought and have an open mindset

SCOPE

Reports to:  Planning Manager, Planning & Inventory Management

Manager once Removed (MOR):  VP, Planning & Inventory Management

KEY RELATIONSHIPS

Internal:

Planning teamGM Merchant teamSupply Chain teamDistribution Centres

External:

Vendors3rd party logistics partners

Qualifications

Work Experience / Education / Certifications

College/University education program preferredWork experience in retail is an asset

Competencies / Skills / Attributes

Detail oriented with strong analytical skill set, quantitatively orientedStrong computer skills, particularly with proficiency in Microsoft ExcelAbility to learn new technical applications and tools quicklyAbility to build and maintain productive and cohesive relationships with peers and cross-functional teamsDemonstrates strong listening, written and oral communication skillsAbility to deal with change and uncertaintyDemonstrates solid problem-solving skillsAble to adapt and navigate through changing prioritiesAbility to organize and prioritize workload to meet deadlines, multi-task and complete projects on timeDemonstrates strong organizational skillsAble to influence peers effectivelyAffinity for products and interest in merchandise

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process. 

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