Product Expert, Senior

Are you an expert in Firco Enterprise solutions?
 

Will you like to join a global leader in Financial Crime and Compliance solutions?

About the company

In LexisNexis Risk Solutions, Global companies and governmental entities rely on us to solve their most complex data challenges. Our employees collaborate to reduce risks and create opportunities for customers in more than 100 countries. We’re adaptable, curious and ambitious. That’s why here, you’ll have the freedom to drive change, the trust to find your own path, and the space to explore more.

About the team

The Solution Experts team is part of the GCO / Professional Services department, and you will report to the Solution Expert team manager.   

We work in an Agile environment, and you will work in close collaboration with the entire R&D team (Development, QA, Technical Documentation), as well as the Product Support team and Professional Services Consultants.   

Responsibilities 

In production, you will lead the investigations of client cases raised by the Product Support Team by analysis and interpretation of application logs and data, and of issue scenarios;In pre-production (project) phase, you will provide assistance and guidance on issues raised by Professional Services via the TechOps and SpecOps channels;In general, Product Experts provide primary analysis on Investigation Requests sent to Engineering;You may occasionally be required to travel to client sites for interventions;You will ensure proper documentation for support cases in your perimeter and ensure findings are documented and shared with Product, Professional Services and Support; You will participate in the validation of client environments before production;As an expert on the technical environments in which our solutions are deployed, you may be required to assist in the training of our internal teams as well as our clients;As an expert, you will assist Engineering teams in articulating customer scenarios, especially as part of Quality groups. You will also assist with the testing of code remediations or other solutions as they relate to specific cases.

Requirements

University degree or equivalent, and a minimum of 8 years’ experience in similar roles including software development;Proven professional experience with databases (Oracle, DB2, SQL);Proven professional experience in Unix (AIX, Solaris) and IBM MQ environments;Knowledge of and experience with web & application servers (TomCat, WebSphere, WebLogic);Experience in Mainframe or AS400 systems is a plus;Appetite for advancing Cloud technologies is required;Perseverance, ability to deep-dive into technical issues, responsiveness and customer-focus are needed qualities to be successful in this role; Previous experience in Product Support and in Professional Services as an Implementation Consultant, and/or Technology development role is desired.

Learn more about the LexisNexis Risk team and how we work here

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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